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In recent years, there are
some emerging trends like the increasing need of providing
services to mobile worker and companies tend to employ
lesser and leaner staffs. Outsourcing of IT support services
have become a norm in SMEs. It is simply too expensive to
employ good and effective IT support. Good IT workers will
not stay long as SME cannot provide the depth and
breadth of cutting edge technologies. It is simply a
Technological Paradigm that most SMEs faced today. In the
past, SME will simply outsourced their IT service support
entirely to external vendor. But, in today context, office
workers are more educated and are IT savvy. They need little
and simple assistance to help themselves to overcome their
problems. Nowadays, SMEs have smaller budget for IT purchase
of products and services.
Common problems faced in
using the E-mail
a) small-sized POP mailboxes
(usually 3-5Mb)
b) spam & junk e-mail
c) viruses
d) another form of
communication - need to integrate with fax / mobile / PDA /
sms / mms
e) difficult to manage and
control the use of email in office (staff may abuse)
f) cannot send or receive mail
from certain email addresses
-
due to the the
receiver's mail server in the RBL list
-
receiver's mail
server is down due to viruses hack/hacker attack/hardware
failure
-
receiver's mail
server is on the "ban-list"
g) address book
synchronization (pc / notebook / web-based mail / phone)
h) cannot send some type of
attachments (*.exe, *.com)
i) some large attachments are
not compressed (for faster sending/receiving mails)
j) The points between To: and From: are unknown
How many times have you heard
someone say they never received your e-mail? The simple fact
is that between the sender and the recipient exist a number
of other points in which the ail can get lost in cyberspace.
It happens all the time, and when a customer hears you say
it, it is as easy to believe as 'the check is in the mail
k) E-Mail gets overlooked
How many times have you had to
search for an e-mail? How many times have you sent mail to
someone, but they didn't notice it among all of the junk
mail they received? With all of the spam people receive; it
is common that important mails often get lost in the
shuffle.
l) E-Mail gets filtered
More and more people run
anti-spam filters on their incoming e-mail. Furthermore,
many ISPs run anti-spam filters on the server itself. Spam
filters are not perfect, and they could very easily tag your
e-mail as spam... by accident. But from the customer's
perspective, you are simply unresponsive.
m) E-Mail is uncontrolled
A typical problem with E-Mail
service is that you cannot control the flow of information.
This often causes several e-mails to go back and forth
before you have the information necessary to even begin
helping the customer. The customer is invariably frustrated
Our Mail Server Key
Features
Anti-Spam Protection
Allows your organization to
proactively monitor, manage and, if necessary, filter
unauthorized inbound, outbound and intra-company email
messages.
Advanced Anti-Spam Filter -
Filters entire message, including the headers, subject line,
body text and over 200 attachment formats, including
spreadsheets, word processing documents, graphics and PDFs.
Spam blocking - subject line,
RBL domain name, and other powerful anti-spamming tools to
prevent spam from entering your network
Anti-Virus Protection
Infected and trojan messages
are caught at the gateway, before they enter your
organization.
Anti-Virus Filter - filtering
technology from McAfee scans email for viruses and malicious
code at the server level
Attachment Filtering - scans
for suspect email attachments
Secure Email Communication
Encrypted mail sessions
provide secure transmissions between partners, remote
offices and customers, preventing message interception and
protecting valued information.
Server-to-server SSL
encryption - secures messages from interception
Protect user information -
confidential employee information is separated from servers
exposed to the Internet
Restrict user access -
password-based SMTP user authentication and SSL
certificate-based authentication ensure authorized use of a
corporate mail server
Web-based email access
With secure communication
capabilities, users can access their email via a secure
connection from any machine on the Internet and from
anywhere in the world. Users are also able to change their
own password via Web Mail which increases security and
decreases ISP ability of maintaining a list of all usersĄŻ
passwords.
WAP email access via
cell phone or PDA
In addition to web-based email
access, we can also offer customers the ability to
access their emails through their WAP enabled cell phone or
PDA such as Palm Pilot.
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