In recent years, there are some emerging trends like the increasing need of providing services to mobile worker and companies tend to employ lesser and leaner staffs. Outsourcing of IT support services have become a norm in SMEs. It is simply too expensive to employ good and effective IT support. Good IT workers will not stay long as  SME cannot provide the depth and breadth of cutting edge technologies. It is simply a Technological Paradigm that most SMEs faced today. In the past, SME will simply outsourced their IT service support entirely to external vendor. But, in today context, office workers are more educated and are IT savvy. They need little and simple assistance to help themselves to overcome their problems. Nowadays, SMEs have smaller budget for IT purchase of products and services.

Common problems faced in using the E-mail

a) small-sized POP mailboxes (usually 3-5Mb)

• running out of space, no need new mail can come in

• cannot send/receive large attachments

b) spam & junk e-mail

• wasting time receiving and reading junk mail

• use up mail server bandwidth

c) viruses

• can destroy pc

• can destroy data

• can send important and sensitive documents to people

• waste money and time on virus removal

d) another form of communication - need to integrate with fax / mobile / PDA / sms / mms

e) difficult to manage and control the use of email in office (staff may abuse)

f) cannot send or receive mail from certain email addresses

• due to the the receiver's mail server in the RBL list

• receiver's mail server is down due to viruses hack/hacker attack/hardware failure

• receiver's mail server is on the "ban-list"

g) address book synchronization (pc / notebook / web-based mail / phone)

h) cannot send some type of attachments (*.exe, *.com)

i) some large attachments are not compressed (for faster sending/receiving mails)

j) The points between To: and From: are unknown
How many times have you heard someone say they never received your e-mail? The simple fact is that between the sender and the recipient exist a number of other points in which the ail can get lost in cyberspace. It happens all the time, and when a customer hears you say it, it is as easy to believe as 'the check is in the mail

k) E-Mail gets overlooked
How many times have you had to search for an e-mail? How many times have you sent mail to someone, but they didn't notice it among all of the junk mail they received? With all of the spam people receive; it is common that important mails often get lost in the shuffle.

l) E-Mail gets filtered
More and more people run anti-spam filters on their incoming e-mail. Furthermore, many ISPs run anti-spam filters on the server itself. Spam filters are not perfect, and they could very easily tag your e-mail as spam... by accident. But from the customer's perspective, you are simply unresponsive.

m) E-Mail is uncontrolled
A typical problem with E-Mail service is that you cannot control the flow of information. This often causes several e-mails to go back and forth before you have the information necessary to even begin helping the customer. The customer is invariably frustrated

Our Mail Server Key Features

Anti-Spam Protection

Allows your organization to proactively monitor, manage and, if necessary, filter unauthorized inbound, outbound and intra-company email messages.

Advanced Anti-Spam Filter - Filters entire message, including the headers, subject line, body text and over 200 attachment formats, including spreadsheets, word processing documents, graphics and PDFs.

Spam blocking - subject line, RBL domain name, and other powerful anti-spamming tools to prevent spam from entering your network

Anti-Virus Protection

Infected and trojan messages are caught at the gateway, before they enter your organization. 

Anti-Virus Filter - filtering technology from McAfee scans email for viruses and malicious code at the server level

Attachment Filtering - scans for suspect email attachments

Secure Email Communication

Encrypted mail sessions provide secure transmissions between partners, remote offices and customers, preventing message interception and protecting valued information. 

Server-to-server SSL encryption - secures messages from interception

Protect user information - confidential employee information is separated from servers exposed to the Internet

Restrict user access - password-based SMTP user authentication and SSL certificate-based authentication ensure authorized use of a corporate mail server

Web-based email access

With secure communication capabilities, users can access their email via a secure connection from any machine on the Internet and from anywhere in the world. Users are also able to change their own password via Web Mail which increases security and decreases ISP ability of maintaining a list of all users¡¯ passwords.

WAP email access via cell phone or PDA

In addition to web-based email access,  we can also offer customers the ability to access their emails through their WAP enabled cell phone or PDA such as Palm Pilot.