IT Support Service Company Singapore

it support engineer

Outsourcing IT Support Managed Services Company and IT Solutions in Singapore

Our Background

Win-Pro is a leading outsourcing IT support, IT consulting, and IT solution service provider company in Singapore.

Since 1993, we have been delivering the highest standards of IT services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration. We serve IT Support for Small Medium Business in Singapore, inclusive of Multi National Corporation as well. 

Our IT consulting arm in Singapore translates business strategy into viable technology IT solutions. We can deploy, manage, and support your IT infrastructure, whether on your premises or on the Cloud.

Our Specialization

Win-Pro is a fast growing IT Managed Services Provider MSP Singapore that can proactively manage, monitor and maintain IT infrastructure. To keep the system fully operational,  it is imperative to perform weekly, monthly, quarterly and yearly system maintenance checklist for high availability and early detection of failure. As operational downtime is highly disruptive to any business workflow, therefore the IT Maintenance Services Singapore are crucial and important part of any business to perform in their optimum state. Beside the accounting or ERP, CRM amd inventory systems, IT Managed Services Provider MSP Singapore would have deployed these services

  • Remote Monitoring and Management (RMM)
  • Professional Service Automation (PSA)
  • Cloud Endpoint Security with Endpoint Detection and Response (EDR)
  • Helpdesk Ticketing
  • VOIP/SIP Communication System
  • Remote Control Software
  • Centralized IT Documentation
  • Team Collaborative Tool
  • Project Management

 

We provide IT Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM FirewallCloud Server Hosting and DNS, Web, Mail, FTP Hosting Services. 

Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer etc

Above all, we consider that our people is our most important asset. We are always seeking for highly motivated IT Support Engineers who are passionately to be a part of our mission to be the Top IT Support Company in the World. Currently, we have openings for IT Support jobs in Singapore. 

Partnering with leading brands in Singapore

Kaspersky Silver Partner

Logitech Authorized Reseller

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator and Reseller

Datto Authorized Partner

Cisco Registered Partner

Adobe Registered Partner

Poly Registered Partner

Intel Technology Provider Gold 2020

Teamviewer Certified Partner

Jabra Authorized Partner

In short, we provide proactive tech-support services using custom-made tools to maintain your IT Infrastructure in a safe, secure, and productive manner, freeing you to focus on your core business functions, eg sales. In another words, our ultimate aim is to help business owners to achieve a peace of mind in running their business.

IT support customer

What is IT Support Services?

It covers day-to-day IT departmental operations like IT helpdesk, IT deployment, IT Infrastructure design, IT consultancy and IT audit checks. It also provide procurement of IT products and services.

What is a IT System Integrator (SI)?

System Integrator (SI) offers third-party software and hardware solutions at a markup, along with some combination of procurement consulting, configuration, and customization services.

SIs charge flat-rate fees per license and billable hours, but their engagement is finite, reactive, and limited. This approach charges in term of hours spent; therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve its process, work flow, and engineers’ competencies.

What is a IT Managed Service Provider (MSP)?

IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages, and maintains your business IT Infrastructure for a finite period (3/6/12 months) in exchange for a fixed, recurring fee (like a retainer).

IT MSPs typically offer a range of services such as network maintenance, network security, hardware repair, help-desk services, web hosting, web design, email hosting, IT administration and Business Continuity Planning, and anything else that requires a day-to-day administrator to keep running. They also purchase IT hardware, software, and IT solution from a 3rd-party vendor, a cost which is bundled with their services and passed on to the customer.

 

IT System Integrator 

IT Managed Service Provider

Mode of Operation

Reactive Proactive

Engagement

Ad-Hoc, Pay per Use Continuous and Structured

Job Focus

Problem Resolution Problem Prevention

Risk Assessment

High Low

Overall Impact due to failure

High Low

Business Relationship

External Vendor Close Partner

Speed of Problem Resolution

Slow Fast

Billing

Fixed Billable Hours Fixed Monthly Fees

Incentives

Reward for Inefficiency
and Ineffectiveness
Reward for Efficiency
and Effectiveness

Business Objectives

Monetary Reliability and Stability

IT Support in 2021

This year 2021, we celebrate our 28th year in the IT Support Singapore.

Over the years, we have developed well-documented standard operating procedures (SOPs), IT best practices, training programs, process checklists, and strict security controls. As a result, we are able to scale up our digital transformation plans to move from being a reactive System Integrator to becoming a proactive managed services provider (MSP).

Why Outsourced to MSP?

As a managed service provider, we are in a position to structure our business to offer technology services more affordable than what it would cost a business to do itself, a even higher level of quality, and with more flexibility and scalability. It is achieved through efficiencies of scale, as an MSP is able to recruit specialists that small business cannot not justify to have, and through automation, artificial intelligence and machine learning – technologies that business may not have the expertise or the experience to embark by themselves.

Outsourced to MSP

What really differentiates the MSP from traditional outsourcing companies is that when an business outsources an IT function, the outsourcing company either recruit those employees or replaces them with a number of employees offshore.

However, a MSP focuses not on the jobs, but the outcomes that the client seeks. For example, a business might contract an MSP to manage end user support calls to meet desired KPI. As long as the managed service provider meets those KPI, it does not matter whether it uses dedicated staff, AI robotic automation, or some other system to handle calls for that customer.

BPO evolving to MSP

There is a wide spectrum of overlap between these definitions, however, and many business traditionally thought of as offering Business Process Outsourcing (BPO) are now operating more as managed service providers.

Lastly, managed services also differs from traditional IT consultancy in that consultancy is usually project-based, while managed services are ongoing engagement.

Our IT Products and IT Support Services

Outsourced IT Support Services


Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. It is passionately served by skilled and experienced engineers. On top of that, all service requests and telephone calls are logged for quality control to improve service levels.

We provide both onsite field services and remote services

Microsoft 365


We help to bring Teams and Group closer by better communication and collaborative work. Provides the tools for teams to be more efficient and effective in the service delivery.

Ubiquiti Wireless Networks


Reliable Wireless Equipment with Enterprise Quality at Consumer Price. Consequently, getting great value.

Fortinet Fortigate - UTM Firewall


All In One Box for Unified Threat Management (UTM) Network Security for Business. Tops in Gartner Report for the past few years.

Qnap – Full Featured NAS


Enterprise NAS Storage for Business

Server Rack Cabinet


Server Rack Cabinet can store, organize and manage your Network Equipment. Consequently, a clutter-free and organized can help to reduce resolution time .

Buy IT Products


Purchase IT products with competent support at affordable prices

APC Uninterruptible Power Supply (UPS)


APC provide reliable power supply to your system. As a result, it increases system stability and reliability.

Datto – Business Continuity and Disaster Recovery


Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.

Web Hosting

Provide Secured and Well Managed Website Services. Hence, peace of mind for the business owner.

Palo Alto – Enterprise Firewall


Award Winning and Highly Secured Enterprise Perimeter Firewall

Shadow Protect


Provides Fast Sector Level Backup. Suitable for Swift Disaster Recovery. Minimize Downtime.

System Integration


Deploy and Manage IT Infrastructure Effectively.

3CX – Unified Communication


3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier

Microsoft Azure Cloud


Cloud services made simple and better

IT Professional Services

Offering highly competent engineer at affordable prices. Thus, higher ROI

Business Process Outsourcing


As businesses seek to lower costs, compete, expand their global reach and focus on their core concerns, consequently they have to turn to outsourcing their noncore business processes.

Win-Pro Consultancy Pte Ltd

Locate Us

38 Jalan Pemimpin
#07-04  M38
Singapore 577178

Find us on Google Maps 

Contact Us

Phone  +65 6717 8729

Fax  +65 6717 5629

Hotline
+65 6100 8324 (TECH)
+65 6100 2100 (SALES)

Operating Hours

Mon – Fri       0900 to 1800
Sat/Sun/Public Holiday Closed