Outsource IT Support Managed Services Company in Singapore & Malaysia
We are a leading Outsource IT Support & IT Solutions Company with over 26 years experience of delivering the highest standards of IT Services to organization across 3 Major Cities (Singapore, Johor Bahru and Kuala Lumpur).
Win-Pro is a IT Consulting Company in Singapore that can translates business strategy into viable technology solutions. We can deploy, manage and support the IT Infrastructure.
Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure.
Our specialization also includes as a IT Hardware/Software Vendor in delivering, deploying and maintaining IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto
We are excited to be working with Top Leading Brands.
We can provide proactive Tech Support Services using a custom made tools to maintain your IT Infrastructure in a safe, secure and productive manner.
As a result, you can focus on your core business and drive the sales revenue to higher profitability.
What is a IT Managed Service Provider (MSP)?
The IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages and maintains your business IT Infrastructure for a finite of time (3 months/6 months/12 months) in exchange for a recurring fee.
They typically offer a range of services such as network maintenance, network security, hardware repair, help-desk, web hosting, web design, email hosting and administrationa, and anything else that requires a day-to-day administrator to keep running. They also need to purchase IT hardware, software and solution from a 3rd party vendor, a cost which is bundled with their services and passed on to their customer.
What is a IT System Integrator (SI)?
A IT System Integrator (SI) offers third party software and hardware to the end user at a markup, along with some combination of procurement consulting, configuration, and customization services.
They charges the flat-rate fees per license, and billable hours, but their engagement is finite, reactive and limited. This system pays in term of hours used, therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve their process, work flow and engineer competency.
IT System Integrator (SI)
IT Managed Service Provider (MSP)
|Mode of Operation||Reactive||Proactive|
|IT Support Engagement||One Time||Continuous|
|Job Focus||Problem Resolution||Prevention, Management and Monitoring/Tracking|
|Cost of IT Support||Low||High|
|Overall Cost to Business |
|Business Relationship||Seen as a external Vendor||Seen as an close Partner|
|Ability to resolve issues faster||No||Yes|
|Billing Mechanism||Fixed Billable Hours – Pay per use||Fixed Monthly Fees|
|Incentives||Reward for slower and poorer services.||Reward for efficiency and effectiveness.|
|Business Objectives||Short Term||Long Term|
This year 2019, we celebrate our 26th year in IT Business.
Over the recent years, we developed well documented Standard Operating Procedures, IT Best Practices, Training Programs, Process Checklist and Strict Security Controls.
Therefore, we are able to scale and crafted our Digital Transformation plans from Reactive IT System Integrator to Proactive IT Managed Services Provider.
IT Support Frequently Asked Questions (FAQs)
- How to outsource IT Support Services effectively?
- Common Mistakes in Outsourcing IT Support Services
- Early Indicators or Signs of Bad Outsourcing IT Support Services
- What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?
Our IT Products and Services
Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. Served by Skilled and Experienced Engineers. All service requests and telephone calls are logged.
We provide both onsite field services and remote services.
World Class Security Endpoint for Enterprise Business Users
Purchase IT products with competent support at affordable prices
Provide reliable power supply to your system. It increases system stability and reliability.
Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.
Bring Teams and Group closer by better communication and collaborative work. Provides the tools for teams to be more efficient and effective in the service delivery.
Reliable Wireless Equipment with Enterprise Quality at Consumer Price
Fast Sector Level Backup. Suitable for Swift Disaster Recovery. Minimize Downtime.
Deploy and Manage IT Infrastructure Effectively.
3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier
Enterprise NAS Storage for Business
All In One Box for Unified Threat Management (UTM) Network Security for Business. Tops in Gartner Report for the past few years.
Provide Secured and Well Managed Website Services
Cloud Services Made Simple and Better.
Reliable, Powerful and Secured NAS for Business
Award Winning and Highly Secured Enterprise Perimeter Firewall
High Competency Engineer providing Great Services at affordable prices.
Server Rack Cabinet can store, organize and manage your Network Equipment.
|Mon-Fri||9am to 6pm|
Visit our Win-Pro Online Shop for digital purchases!
Don’t fret if you require assistance in Malaysia!
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