Outsource IT Support Managed Services Company in Singapore & Malaysia

We are a leading Outsource IT Support & IT Solutions Company with over 26 years experience of delivering the highest standards of IT Services to organization across 3 Major Cities (Singapore, Johor Bahru and Kuala Lumpur).

Win-Pro is a IT Consulting Company in Singapore that can translates business strategy into viable technology solutions. We can deploy, manage and support the IT Infrastructure.

We provide IT Support Helpdesk Services, Enterprise System Integration (SI) Solution like UTM Firewall, Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.

Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure.

Our specialization also includes as a IT Hardware/Software Vendor in delivering, deploying and maintaining IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto

We are excited to be working with Top Leading Brands.

Kaspersky Gold Partner in Singapore

Logitech Authorized Reseller Video Conferencing in Singapore

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator/Reseller in Singapore

We can provide proactive Tech Support Services using a custom made tools to maintain your IT Infrastructure in a safe, secure and productive manner.

As a result, you can focus on your core business and drive the sales revenue to higher profitability.

What is a IT Managed Service Provider (MSP)?

The IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages and maintains your business IT Infrastructure for a finite of time (3 months/6 months/12 months) in exchange for a recurring fee.

They typically offer a range of services such as network maintenance, network security, hardware repair, help-desk, web hosting, web design, email hosting and administrationa, and anything else that requires a day-to-day administrator to keep running. They also need to purchase IT hardware, software and solution from a 3rd party vendor, a cost which is bundled with their services and passed on to their customer.

What is a IT System Integrator (SI)?

A IT System Integrator (SI) offers third party software and hardware to the end user at a markup, along with some combination of procurement consulting, configuration, and customization services.

They charges the flat-rate fees per license, and billable hours, but their engagement is finite, reactive and limited. This system pays in term of hours used, therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve their process, work flow and engineer competency.

	IT System Integrator (SI)	IT Managed Service Provider (MSP)
Mode of Operation	Reactive	Proactive
IT Support Engagement	One Time	Continuous
Job Focus	Problem Resolution	Prevention, Management and Monitoring/Tracking
Cost of IT Support	Low	High
Overall Cost to Business (Downtime, Inefficiency)	High	Low
Business Relationship	Seen as a external Vendor	Seen as an close Partner
Symbolic Relationship	No	Yes
Ability to resolve issues faster	No	Yes
Billing Mechanism	Fixed Billable Hours – Pay per use	Fixed Monthly Fees
Incentives	Reward for slower and poorer services.	Reward for efficiency and effectiveness.
Business Objectives	Short Term	Long Term

This year 2019, we celebrate our 26th year in IT Business.

Over the recent years, we developed well documented Standard Operating Procedures, IT Best Practices, Training Programs, Process Checklist and Strict Security Controls.

Therefore, we are able to scale and crafted our Digital Transformation plans from Reactive IT System Integrator to Proactive IT Managed Services Provider.

IT Support Frequently Asked Questions (FAQs)

How to outsource IT Support Services effectively?
Common Mistakes in Outsourcing IT Support Services
Early Indicators or Signs of Bad Outsourcing IT Support Services
What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?