Outsourcing IT Support Managed Services Company and IT Solutions in Singapore
Our Background
Win-Pro is a reputable IT service provider of IT support service, IT consulting, and IT solutions in Singapore. Established in 1993, we have been serving clients in three major cities in these countries and are currently in the process of evaluating the potential expansion plan to a fourth new office.
Our expertise lies in IT managed services, that can support Singapore small businesses, including multinational corporations. Our IT consulting team in Singapore, who is dedicated to converting business strategies into technology solutions, offers a comprehensive range of services, including IT security solutions, IT backup solutions, and business IT solutions.
Our team of full time in house experienced IT support professionals is dedicated to respond quickly when problem arises and assisting our clients in achieving their objectives and providing exceptional service and support.
We take pride in being a trusted IT Company for many leading organizations in Asia and prioritize customer satisfaction above all else.
Our Specialization
Win-Pro is a fast-growing IT Managed Services Provider (MSP) in Singapore that specializes in proactively managing, monitoring, and maintaining IT infrastructure. To ensure optimal system performance, we perform regular maintenance checks on a weekly, monthly, quarterly, and yearly basis. This helps to prevent operational downtime, which can be disruptive to the whole company workflow.
Our IT Maintenance Services in Singapore are a crucial part of maintaining the smooth operation of any business, including accounting, ERP, CRM, and inventory systems. As an MSP, we utilize various tools to ensure the highest level of service for our clients.
- Remote Monitoring and Management (RMM)
- Professional Service Automation (PSA)
- Cloud Endpoint Security with Endpoint Detection and Response (EDR)
- IT Service Helpdesk Ticketing
- VOIP/SIP Communication System
- Remote Control Software
- Centralized IT Documentation
- Team Collaborative Tool (Microsoft Teams)
- Project Management
Essentially, it is moving from the traditional and reactive system integrator’s break fix support to proactive and preventive MSP.
At our company, we offer a range of IT services including managed support, help desk support, and enterprise system integration solutions such as UTM firewall. Additionally, we provide cloud server hosting, DNS, web, mail, and FTP hosting services. Our goal is to support businesses in meeting their IT needs and provide solutions to achieve their goals through reliable and efficient project management.
In addition to IT support services, we also serve as a hardware software vendor. We provide delivery, deployment, and maintenance for a variety of IT products and services including Microsoft 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, and Teamviewer.
We recognize that our employees are our most valuable asset, and we are always seeking highly motivated in house IT support engineers who are dedicated to our mission of becoming a top IT company in the world.
In order to help our support specialist to progress on their career path, we would encourage our team to take certification exam to endorse their competency in operating systems, network connectivity, computer systems, computer hardware and technical support.
On top of that, all entry level support engineers have to undergo our in house developed advanced problem solving and technical support training. Beside resolving customer service issues, other skills required would be active listening, persuasive speaking, positive attitude and adaptability
We currently have openings for Information Technology IT jobs in Singapore and Malaysia.
Click here to access the IT Support Job Description
If you are interested in joining our team, please send your resume to hr@winpro.com.sg. We look forward to receiving your application.
We are proud to partner with leading IT brands in Singapore to bring our clients the best in industry-leading technology and solutions.
Kaspersky Silver Partner (MSP)
Logitech Authorized Reseller
Microsoft Silver Partner in Small and MidMarket Cloud Solutions
Qnap Authorized System Integrator and Reseller
Datto Authorized Partner
Lenovo Business Partner
HP/HPE Partner
Fortinet Select Partner (Integrator)
Cisco Registered Partner
Adobe Registered Partner
Poly Registered Partner
Intel Technology Provider Gold
Teamviewer Certified Partner
Jabra Authorized Partner
Tracker PDF X-Change Bronze Partner
Our IT Managed Support services are designed to proactively maintain your IT infrastructure in a secure and efficient manner, allowing you to focus on your core business functions. Our custom-made tools and expert technicians ensure that your technology is running well, giving you peace of mind in running your business smoothly.
IT Managed Support involves outsourcing the management and maintenance of an organization’s IT infrastructure to a trusted IT company. This can encompass a wide range of services, including hardware and software maintenance, technical IT support, and troubleshooting. By outsourcing these tasks to us, you can trust that your IT infrastructure is in experienced and capable hands.
We provide a range of services, including:
- Network monitoring
- Maintenance Services
- Computer systems
- Computer software
- Security solutions
- Compliance
- Cloud Backup
- Business Continuity Planning (BCP)
- Disaster Recovery Planning (DRP)
- Cloud solutions
- Help desk Support
- Professional Services
- Server Administration
- Virtualization
- VoIP Telephony
- Cloud PBX
- Website and application development
- Data storage and management
- Network and System optimization
- Project Management
- Remote Desktop
- Remote Access via VPN
We also offer a range of additional services, such as:
• IT consulting
• Network design and implementation
• Business process automation
• Custom software development
• Mobile application development
• IT training and education
• Vendor management
• IT asset management
• IT auditing and compliance
• Cybersecurity services
• Cloud migration and integration
Plans for 2023
In the year 2023, we celebrate our 30th year in the information Technology (IT) industry in Singapore, we are proud to reflect on the robust systems and processes that we have constantly evolving and established over the years. Our well-documented standard operating procedures, best practices, training programs, process checklists, and strict security controls have allowed us to evolve from a reactive system integrator to a proactive managed services provider.
We have implemented a comprehensive IT governance framework that aligns our IT operations with our business objectives. This framework includes a range of policies, procedures, and processes that help us to ensure the security, efficiency, and cost-effectiveness of our IT operations.
We plan to continue providing high-quality IT reliable services to businesses in Singapore. Some of the key areas of focus for the company in the coming years include:
- Cloud computing: As more businesses move their operations to the cloud, we plan to expand its cloud computing services. This includes providing support for cloud-based applications and helping businesses migrate their data to the cloud.
- Cybersecurity: Cybersecurity is a top priority for businesses today, and we plan to continue helping businesses protect their data and systems from cyber threats. This includes providing regular security assessments, implementing security protocols, and training employees on best practices for keeping data safe.
- Managed IT services: we plan to continue offering managed IT services to businesses that need ongoing support for their IT systems. This includes monitoring systems for potential issues, providing support for IT infrastructure, and helping businesses with upgrades and updates.
- Artificial intelligence and machine learning: As more businesses adopt AI and machine learning technologies, we plan to provide support and training to help businesses get the most out of these technologies.
- Automation: As costs are rising rapidly, we plan to automate our work process using automation tools to increase efficiency and customer satisfaction.
Overall, we plan to continue providing top-quality IT services to businesses in Singapore, helping them to achieve business profitability, business productivity and stay ahead of the curve in an ever-changing technological landscape. As part of any successful business, the mitigation of cyber security risks is a crucial part of the IT business strategy.
What is IT Support Services?
It refer to the day-to-day operations of an IT department, including IT helpdesk support, deployment, infrastructure design, consultation, and audit checks. These services may also include procurement of IT products and services, as well as security, data protection, disaster recovery, and other IT-related services.
IT System Integrator |
IT Managed Service Provider |
|
| Mode of Operation | Reactive | Proactive |
| Engagement | Ad-Hoc, Pay per Use | Continuous and Structured |
| Job Focus | Problem Resolution | Problem Prevention |
| Risk Assessment | High | Low |
| Overall Impact due to failure | High | Low |
| Business Relationship | External Vendor | Close Partner |
| Speed of Problem Resolution | Slow | Fast |
| Billing | Fixed Billable Hours | Fixed Monthly Fees |
| Incentives | Reward for Inefficiency
and Ineffectiveness |
Reward for Efficiency
and Effectiveness |
| Business Objectives | Monetary | Reliability and Stability |
Why Outsourced to MSP?
As a managed service provider, we are able to offer technology services at a more affordable price, higher level of quality, and with greater flexibility and scalability than a business could achieve on its own. This is achieved through the efficiencies of scale and the use of automation, artificial intelligence, and machine learning technologies.
We are able to provide a more comprehensive range of services, including cloud hosting, data backup, security, and disaster recovery, allowing businesses to focus on their core competencies while we manage their technology needs.
Additionally, we can offer a flexible and scalable service that can quickly adapt to the changing needs of a business and provide a tailored solution to meet their specific requirements. This allows businesses to be more agile and responsive to changing market conditions. Using the right tools, even with limited resources, the business can enhance productivity thru deploying the suitable collaboration tools.
Outsourced to MSP
One key difference between managed service providers (MSPs) and traditional outsourcing companies is that MSPs focus on achieving specific outcomes for their clients, rather than solely on the employment of dedicated IT Support Specialists. For example, an MSP might be contracted to manage end user support calls to meet certain key performance indicators (KPIs). As long as the MSP is able to meet these KPIs, it does not matter whether they use dedicated staff, artificial intelligence, or another system to handle the calls.
In addition, MSPs often offer a more comprehensive range of services, such as asset management, technical support, maintenance services, network monitoring, patch management, and security services. This allows businesses to outsource a variety of IT functions to a single provider, rather than managing multiple vendors.
MSP Evolved from BPO
There is often overlap between different IT services, and many businesses traditionally thought of as offering business process outsourcing (BPO) are now operating more as managed service providers. However, there are some key differences between these definitions. Managed services differ from traditional IT consultancy in that consultancy is usually project-based, while managed services are an ongoing engagement.
The primary distinction between BPO and managed services is that BPO is typically a one-time engagement, while managed services are an ongoing arrangement. BPO is often focused on a specific project or task, while managed services are focused on providing ongoing support and maintenance for an organization’s IT infrastructure. BPO is frequently used to outsource specific tasks or processes, while managed services are used to provide a comprehensive IT solution.
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About Us
Contact Us
Phone +65 6717 8729
Fax +65 6717 5629
Hotline
+65 6100 8324 (TECH)
+65 6100 2100 (SALES)
Operating Hours
| Mon – Fri | 0900 to 1800 | |
| Sat/Sun/Public Holiday | Closed |