Outsourcing IT Support Managed Services Company and IT Solutions in Singapore

Our Background

Win-Pro is a leading outsourcing IT support, IT consulting, and IT solution service provider company in Singapore.

Since 1993, we have been delivering the highest standards of IT services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration. We serve IT Support for Small Medium Business in Singapore, inclusive of Multi National Corporation as well. 

Our IT consulting arm in Singapore translates business strategy into viable technology IT solutions. We can deploy, manage, and support your IT infrastructure, whether on your premises or on the Cloud.

Our Specialization

Win-Pro is a fast growing IT Managed Services Provider MSP Singapore that can proactively manage, monitor and maintain IT infrastructure. To keep the system fully operational,  it is imperative to perform weekly, monthly, quarterly and yearly system maintenance checklist for high availability and early detection of failure. As operational downtime is highly disruptive to any business workflow, therefore the IT Maintenance Services Singapore are crucial and important part of any business to perform in their optimum state. Beside the accounting or ERP, CRM amd inventory systems, IT Managed Services Provider MSP Singapore would have deployed these services

• Remote Monitoring and Management (RMM)
• Professional Service Automation (PSA)
• Cloud Endpoint Security with Endpoint Detection and Response (EDR)
• Helpdesk Ticketing
• VOIP/SIP Communication System
• Remote Control Software
• Centralized IT Documentation
• Team Collaborative Tool
• Project Management

We provide IT Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM Firewall,  Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services. 

Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer etc

Above all, we consider that our people is our most important asset. We are always seeking for highly motivated IT Support Engineers who are passionately to be a part of our mission to be the Top IT Support Company in the World. Currently, we have openings for IT Support jobs in Singapore. 

In short, we provide proactive tech-support services using custom-made tools to maintain your IT Infrastructure in a safe, secure, and productive manner, freeing you to focus on your core business functions, eg sales. In another words, our ultimate aim is to help business owners to achieve a peace of mind in running their business.

What is IT Support Services?

It covers day-to-day IT departmental operations like IT helpdesk, IT deployment, IT Infrastructure design, IT consultancy and IT audit checks. It also provide procurement of IT products and services.

What is a IT System Integrator (SI)?

System Integrator (SI) offers third-party software and hardware solutions at a markup, along with some combination of procurement consulting, configuration, and customization services.

SIs charge flat-rate fees per license and billable hours, but their engagement is finite, reactive, and limited. This approach charges in term of hours spent; therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve its process, work flow, and engineers’ competencies.

What is a IT Managed Service Provider (MSP)?

IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages, and maintains your business IT Infrastructure for a finite period (3/6/12 months) in exchange for a fixed, recurring fee (like a retainer).

IT MSPs typically offer a range of services such as network maintenance, network security, hardware repair, help-desk services, web hosting, web design, email hosting, IT administration and Business Continuity Planning, and anything else that requires a day-to-day administrator to keep running. They also purchase IT hardware, software, and IT solution from a 3rd-party vendor, a cost which is bundled with their services and passed on to the customer.

Outsourced to MSP

What really differentiates the MSP from traditional outsourcing companies is that when an business outsources an IT function, the outsourcing company either recruit those employees or replaces them with a number of employees offshore.

However, a MSP focuses not on the jobs, but the outcomes that the client seeks. For example, a business might contract an MSP to manage end user support calls to meet desired KPI. As long as the managed service provider meets those KPI, it does not matter whether it uses dedicated staff, AI robotic automation, or some other system to handle calls for that customer.

BPO evolving to MSP

There is a wide spectrum of overlap between these definitions, however, and many business traditionally thought of as offering Business Process Outsourcing (BPO) are now operating more as managed service providers.

Lastly, managed services also differs from traditional IT consultancy in that consultancy is usually project-based, while managed services are ongoing engagement.

Locate Us

38 Jalan Pemimpin
#07-04  M38
Singapore 577178

Find us on Google Maps 

Contact Us

Phone  +65 6717 8729

Fax  +65 6717 5629

Hotline
+65 6100 8324 (TECH)
+65 6100 2100 (SALES)

Operating Hours