Outsourced IT Support Services Company in Singapore and Malaysia

Since 1993, Win-Pro is an Outsourced IT Support Services Company in Singapore and Malaysia.
We provide IT Support Services Help Desk, IT Security, Cloud Server Hosting and DNS/Web/Mail/FTP Hosting Services.
Win-Pro sell IT Products like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto

We provide Simplified and Proactive IT Support using a custom tailored made strategies to maintain your IT Infrastructure in a safe, healthy and productive manner.
Proactive IT Support is defined as the capability to locate and identify a problem before they surface as an issue. For example, we track and monitor the hard-disk health
of Server and Network Attached Storage (NAS) Qnap / Synology.

As a result, you can focus on your core business and drive the sales revenue to higher profitability.

Currently, Win-Pro operates in 2 countries and 3 cities. We are expanding to include more countries and cities soon.

This year 2018, we celebrate our 25th year of IT Support Business.
Over the recent years, we have carefully scaled and creatively transformed our business from Reactive System Integrator to Proactive Managed Services Provider. We put in place Standard Operating Procedures, Best Practices Checklist and Strict Controls.

IT Support Frequently Asked Questions (FAQs)

What is Outsourced IT?
Potential Risks in Outsourcing IT Support Services?
Reasons or Benefits in Outsourcing IT Support Services?
Problems faced in Outsourcing IT Support Services?
Define SLA. What should be in SLA?

How to outsource IT Support Services effectively?
Common Mistakes in Outsourcing IT Support Services
Early Indicators or Signs of Bad Outsourcing IT Support Services
What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?

Our IT Products and Services

Outsourced IT Support Services

Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. Served by Skilled and Experienced Engineers. All service requests and telephone calls are logged.

We provide both onsite field services and remote services.

Kaspersky Endpoint Security

World Class Security Endpoint for Enterprise Business Users

Buy IT Products

Purchase IT products with competent support at affordable prices

APC Uninterruptible Power Supply (UPS)

Provide reliable power supply to your system. It increases system stability and reliability.

Datto – Business Continuity and Disaster Recovery

Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.

Microsoft Office 365

Bring Teams and Group closer by better communication and collaborative work. Provides the tools for teams to be more efficient and effective in the service delivery.

Ubiquiti Wireless Networks

Reliable Wireless Equipment with Enterprise Quality at Consumer Price

Shadow Protect

Fast Sector Level Backup and Swift Recovery

System Integration

Manage IT Infrastructure Effectively

3CX – Unified Communication

3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier

Qnap – Full Featured NAS

Enterprise NAS Storage for Business

Fortinet Fortigate - UTM Firewall

All In One Box for Unified Threat Management (UTM) Network Security for Business. Tops in Gartner Report for the past few years.

Web Hosting

Provide Secured and Well Managed Website Services

Microsoft Azure Cloud

Cloud Services Made Simple and Better.

Synology – Powerful NAS

Powerful NAS for Business

Palo Alto – Enterprise Firewall

Enterprise Perimeter Firewall

IT Professional Services

High Competency Engineer providing Great Services at affordable prices.

Server Rack Cabinet

Server Rack Cabinet can store, organize and house your Network Equipment.

Outsourced IT Support Services Company in Singapore and Malaysia

In order to deliver our best level of services to our customers,
we are continuously striving hard to forge a new business relationship and partnership with leading brands.

Microsoft-Partner-Small-Midmarket-cloud-solutions

Our IT Partner Awards - Kaspersky, Microsoft, Lenovo

Our IT Team will help your business to develop and grow your IT Capabilities to gain Competitive Advantage in the challenging marketplace.

Kaspersky Top Reseller 2017 (Gold)

Kaspersky Commendable Achiever 2016

Kaspersky Top Reseller 2015 (Silver)

Kaspersky Silver Partner

Lenovo Business Gold Partner

Microsoft FY16 Cloud Master

Microsoft Small and Midmarket Cloud Solutions Partner of the Year Award - Top 3 Nominees

Our IT Sales Consultants Team

Our IT Sales Consultants were trained and worked as a IT engineer for at least 3 years before they become a IT Sales Consultant.

They are well equipped with the vast technical knowledge of our IT product and services

To keep abreast with the latest technologies, they attenderegularly new IT Technologies products and services launches.

Andrew Yong

Director of IT Sales (Singapore)

VJ Chin

IT Sales Consulting Manager (Singapore)

Ronald Soh

Director of IT Marketing and Business Development

Ken Tai

Director of IT Sales (Malaysia)

Edwin Tai

IT Sales Consulting Manager (KL)

Our IT Support Engineer Team

Our IT Support Engineers are carefully selected for their pleasant personality and work attitude. They undergo a vigorous in-house IT Training and certification.

We are proud to have the lowest staff turnover in the IT industry. We value our IT staff greatly.