IT Outsourced Support Services Company in Singapore & Malaysia

Outsourced IT Support Services Company in Singapore & Malaysia

Since 1993, Win-Pro Consultancy is a leading Outsourced IT Support Services & IT Solutions Company operating in 3 Cities – Singapore, Johor Bahru and Kuala Lumpur.

We provide Outsourced IT Support Helpdesk Services, Enterprise Integration Solution like UTM FirewallCloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.

Win-Pro can provide support services for machines that are running operating system like Microsoft Windows, Apple Mac OS X and Linux.

We specialized in selling IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto

We provide Simplified and Proactive IT Support using a custom tailored made strategies to maintain your IT Infrastructure in a safe, healthy and productive manner.

Proactive IT Support is defined as the IT Support capability to locate, identify and resolve a potential issue before they surface as a big problem.

For example, we track and monitor the hard-disk health of Server and Network Attached Storage (NAS) Qnap / Synology.

As a result, you can focus on your core business and drive the sales revenue to higher profitability.

Currently, Win-Pro operates in 2 countries and 3 cities. We are expanding to include more countries and cities soon.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that operates, manages and maintains your business IT Infrastructure for a finite of time (3 months/6 months/12 months) in exchange for a recurring fee.

They typically offer a range of services such as network maintenance, network security, hardware repair, help-desk, web hosting, web design, email hosting and administrationa, and anything else that requires a day-to-day administrator to keep running. They also need to purchase IT hardware, software  and solution  from a 3rd party vendor, a cost which is bundled with their services and passed on to their customer.

What is a System Integrator (SI)?

A System Integrator (SI) offers third party software and hardware to the end user at a markup, along with some combination of procurement consulting, configuration, and customization services.

They generate revenues through a combination of flat-rate fees per license, and billable hours, but their engagement is finite.

System Integrator (SI) Managed Service Provider (MSP)
Mode of Operation Reactive Proactive
Level of IT Support Engagement One Time Continuous
Focus Resolution Prevention, Management and Monitoring
Cost of IT Support Engagement Low High
Business Relationship Seen as external function Seen as an internal function
Ability to build Symbolic Relationship No Yes
Ability to resolve issues faster No Yes
Billing Mechanism Fixed Billable Hours Fixed Monthly Fees
Business Objectives Short Term Long Term

This year 2019, we celebrate our 26th year of IT Business.

Over the recent years, we developed well documented Standard Operating Procedures, IT Best Practices, Process Checklist and Strict Controls.

Therefore, we are able to scale and crafted our Digital Transformation plans from Reactive System Integrator to Proactive Managed Services Provider.

IT Support Frequently Asked Questions (FAQs)

  • How to outsource IT Support Services effectively?

  • Common Mistakes in Outsourcing IT Support Services

  • Early Indicators or Signs of Bad Outsourcing IT Support Services

  • What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?

Our IT Products and Services

Outsourced IT Support Services

Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. Served by Skilled and Experienced Engineers. All service requests and telephone calls are logged.

We provide both onsite field services and remote services.

Kaspersky Endpoint Security

World Class Security Endpoint for Enterprise Business Users

Buy IT Products

Purchase IT products with competent support at affordable prices

APC Uninterruptible Power Supply (UPS)

Provide reliable power supply to your system. It increases system stability and reliability.

Datto – Business Continuity and Disaster Recovery

Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.

Microsoft Office 365

Bring Teams and Group closer by better communication and collaborative work. Provides the tools for teams to be more efficient and effective in the service delivery.

Ubiquiti Wireless Networks

Reliable Wireless Equipment with Enterprise Quality at Consumer Price

Shadow Protect

Fast Sector Level Backup and Swift Recovery

System Integration

Manage IT Infrastructure Effectively

3CX – Unified Communication

3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier

Qnap – Full Featured NAS

Enterprise NAS Storage for Business

Fortinet Fortigate - UTM Firewall

All In One Box for Unified Threat Management (UTM) Network Security for Business. Tops in Gartner Report for the past few years.

Web Hosting

Provide Secured and Well Managed Website Services

Microsoft Azure Cloud

Cloud Services Made Simple and Better.

Synology – Powerful NAS

Powerful NAS for Business

Palo Alto – Enterprise Firewall

Enterprise Perimeter Firewall

IT Professional Services

High Competency Engineer providing Great Services at affordable prices.

Server Rack Cabinet

Server Rack Cabinet can store, organize and house your Network Equipment.

Win-Pro Consultancy Pte Ltd


Blk 1003 #05-17
Inno Centre, Bukit Merah Central
Singapore 159836

Contact Us

Hotline  +65 6100 8324 (TECH)   +65 6100 2100 (SALES)

Phone  +65 6717 8729

Fax  +65 6717 5629

Visit our Win-Pro Online Shop for digital purchases!

Don’t fret if you require assistance in Malaysia!

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