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3 We are proud to partner with leading IT brands in Singapore to bring our clients the best in industry-leading technology and solutions.

4 Plans for 2023

5 What is IT Support Services?

6 What we can help you?

7 Press Releases 2022

8 Market Recommendations 2022

9 Business Awards 2022

10 Featured In Media

11 Approved Vendor Listed on

12 Listed on

13 About Us

14 Contact Us

Outsourcing IT Support Managed Services Company and IT Solutions in Singapore and Malaysia

Our Background

Win-Pro is a reputable IT service provider of IT support, IT consulting, and IT solutions in Singapore and Malaysia. Established in 1993, we have been serving clients in three major cities in these countries and are currently in the process of evaluating the potential expansion to a fourth location in Batam, Indonesia.

Our expertise lies in IT managed services for small and medium businesses, including multinational corporations. Our IT consulting team in Singapore, who is dedicated to converting business strategies into technology solutions, offers a comprehensive range of services, including IT security solutions, IT infrastructure solutions, and business IT solutions.

Our team of experienced IT support professionals is dedicated to assisting our clients in achieving their objectives and providing exceptional service and support.

We take pride in being a trusted partner for many leading organizations in Singapore and Malaysia and prioritize customer satisfaction above all else.

Our Specialization

Win-Pro is a fast-growing IT Managed Services Provider (MSP) in Singapore that specializes in proactively managing, monitoring, and maintaining IT infrastructure. To ensure optimal system performance, we perform regular maintenance checks on a weekly, monthly, quarterly, and yearly basis. This helps to prevent operational downtime, which can be disruptive to any business workflow.

Our IT Maintenance Services in Singapore are a crucial part of maintaining the smooth operation of any business, including accounting, ERP, CRM, and inventory systems. As an MSP, we utilize various tools to ensure the highest level of service for our clients.

Remote Monitoring and Management (RMM)
Professional Service Automation (PSA)
Cloud Endpoint Security with Endpoint Detection and Response (EDR)
IT Service Helpdesk Ticketing
VOIP/SIP Communication System
Remote Control Software
Centralized IT Documentation
Team Collaborative Tool
Project Management

Essentially, it is moving from the traditional and reactive system integrator’s break-fix to proactive and preventive MSP.

At our company, we offer a range of IT services including managed support, help desk support, and enterprise system integration solutions such as UTM firewall. Additionally, we provide cloud server hosting, DNS, web, mail, and FTP hosting services. Our goal is to support businesses in meeting their IT needs and achieving their goals through reliable and efficient solutions.

In addition to our other IT services, we also serve as a hardware and software vendor. We provide delivery, deployment, and maintenance for a variety of IT products and services including Microsoft 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, and Teamviewer.

We recognize that our employees are our most valuable asset and we are always seeking highly motivated IT support engineers who are dedicated to our mission of becoming a top IT company in the world. We currently have openings for IT jobs in Singapore and Malaysia.

If you are interested in joining our team, please send your resume to [email protected]. We look forward to receiving your application.

intel technology provider gold

Fortinet Select Partner

Teamviewer Silver Partner

HP HPE Partner

Microsoft Silver Partner Small Midmarket cloud solutions

qnap registered partner

We are proud to partner with leading IT brands in Singapore to bring our clients the best in industry-leading technology and solutions.

Kaspersky Silver Partner (MSP)

Logitech Authorized Reseller

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator and Reseller

Datto Authorized Partner

Lenovo Business Partner

HP/HPE Partner

Fortinet Select Partner (Integrator)

Cisco Registered Partner

Adobe Registered Partner

Poly Registered Partner

Intel Technology Provider Gold

Teamviewer Certified Partner

Jabra Authorized Partner

Tracker PDF X-Change Bronze Partner

Datto Gold Partner

Kaspersky Gold Partner

Lenovo Business Partner

cisco partner

Our IT Managed Support services are designed to proactively maintain your IT infrastructure in a secure and efficient manner, allowing you to focus on your core business functions. Our custom-made tools and expert technicians ensure that your technology is running smoothly, giving you peace of mind in running your business.

IT Managed Support involves outsourcing the management and maintenance of an organization’s IT infrastructure to a trusted third-party provider. This can encompass a wide range of services, including hardware and software maintenance, technical IT support, and troubleshooting. By outsourcing these tasks to us, you can trust that your IT infrastructure is in experienced and capable hands.

We provide a range of services, including:

• Network monitoring and maintenance
• Security and compliance
• Backup and disaster recovery
• Cloud services
• IT Help desk Support
• Software and hardware installation and upgrades
• Network and server administration
• Virtualization
• VoIP and telephony
• Website and application development
• Data storage and management
• Network and system optimization
• Business continuity planning
• IT project management

We also offer a range of additional services, such as:
• IT consulting
• Network design and implementation
• Business process automation
• Custom software development
• Mobile application development
• IT training and education
• Vendor management
• IT asset management
• IT auditing and compliance
• Cybersecurity services
• Cloud migration and integration
• Managed services

Plans for 2023

in the year 2023, we celebrate our 30th year in the IT industry in Singapore, we are proud to reflect on the robust systems and processes we have established over the years. Our well-documented standard operating procedures, best practices, training programs, process checklists, and strict security controls have allowed us to evolve from a reactive system integrator to a proactive managed services provider.

We have implemented a comprehensive IT governance framework that aligns our IT operations with our business objectives. This framework includes a range of policies, procedures, and processes that help us to ensure the security, efficiency, and cost-effectiveness of our IT operations.

We plan to continue providing high-quality IT services to businesses in Singapore. Some of the key areas of focus for the company in the coming years include:

Cloud computing: As more businesses move their operations to the cloud, we plan to expand its cloud computing services. This includes providing support for cloud-based applications and helping businesses migrate their data to the cloud.
Cybersecurity: Cybersecurity is a top priority for businesses today, and we plan to continue helping businesses protect their data and systems from cyber threats. This includes providing regular security assessments, implementing security protocols, and training employees on best practices for keeping data safe.
Managed IT services: we plan to continue offering managed IT services to businesses that need ongoing support for their IT systems. This includes monitoring systems for potential issues, providing support for IT infrastructure, and helping businesses with upgrades and updates.
Artificial intelligence and machine learning: As more businesses adopt AI and machine learning technologies, we plan to provide support and training to help businesses get the most out of these technologies.
Automation: As costs are rising rapidly, we plan to automate our work process using automation tools to increase efficiency and customer satisfaction.

Overall, we plan to continue providing top-quality IT services to businesses in Singapore, helping them stay ahead of the curve in an ever-changing technological landscape.

Overcoming Your IT Challenges - Win-Pro - IT Support Services Company in Singapore

What is IT Support Services?

It refer to the day-to-day operations of an IT department, including IT helpdesk support, deployment, infrastructure design, consultation, and audit checks. These services may also include procurement of IT products and services, as well as security, data protection, disaster recovery, and other IT-related services.

What is a IT System Integrator (SI)?

System Integrators (SIs) offer third-party software and hardware solutions along with consulting, configuration, and customization services. They typically charge flat-rate fees per license and billable hours. However, their engagement is typically finite, reactive, and limited, and their billing model can incentivize inefficiency and ineffectiveness.

This approach is better suited for organizations that require a one-time solution or a short-term project, rather than ongoing support and maintenance.

Additionally, the SI model may not provide the same level of accountability and transparency as a managed services provider.

What is IT Managed Service Provider (MSP)?

An IT Managed Service Provider (MSP) is a company that manages and maintains a business’s IT infrastructure for a fixed, recurring fee over a finite period of time, typically 3, 6, or 12 months. MSPs offer a range of services such as network maintenance, security, hardware repair, IT service help desk support, web hosting and design, email hosting, IT administration, and business continuity planning, among others. They also purchase and provide IT hardware, software, and solutions from third-party vendors as part of their service offerings.

The primary benefit of using an IT MSP is the ability to outsource IT needs to a reliable and experienced provider, allowing businesses to focus on their core operations and potentially reducing costs, improving efficiency, and increasing the quality of service. MSPs can also provide access to the latest technology and expertise, helping businesses stay competitive in their industry.

	IT System Integrator	IT Managed Service Provider
Mode of Operation	Reactive	Proactive
Engagement	Ad-Hoc, Pay per Use	Continuous and Structured
Job Focus	Problem Resolution	Problem Prevention
Risk Assessment	High	Low
Overall Impact due to failure	High	Low
Business Relationship	External Vendor	Close Partner
Speed of Problem Resolution	Slow	Fast
Billing	Fixed Billable Hours	Fixed Monthly Fees
Incentives	Reward for Inefficiency and Ineffectiveness	Reward for Efficiency and Effectiveness
Business Objectives	Monetary	Reliability and Stability

IT Managed Service Provider MSP Company in Singapore and Malaysia

Why Outsourced to MSP?

As a managed service provider, we are able to offer technology services at a more affordable price, higher level of quality, and with greater flexibility and scalability than a business could achieve on its own. This is achieved through the efficiencies of scale and the use of automation, artificial intelligence, and machine learning technologies.

We are able to provide a more comprehensive range of services, including cloud hosting, data backup, security, and disaster recovery, allowing businesses to focus on their core competencies while we manage their technology needs.

Additionally, we can offer a flexible and scalable service that can quickly adapt to the changing needs of a business and provide a tailored solution to meet their specific requirements. This allows businesses to be more agile and responsive to changing market conditions.

What are the common FAQ?

Outsourced to MSP

One key difference between managed service providers (MSPs) and traditional outsourcing companies is that MSPs focus on achieving specific outcomes for their clients, rather than solely on the employment of dedicated IT Support Specialists. For example, an MSP might be contracted to manage end user support calls to meet certain key performance indicators (KPIs). As long as the MSP is able to meet these KPIs, it does not matter whether they use dedicated staff, artificial intelligence, or another system to handle the calls.

In addition, MSPs often offer a more comprehensive range of services, such as network monitoring, patch management, and security services. This allows businesses to outsource a variety of IT functions to a single provider, rather than managing multiple vendors.

MSP Evolved from BPO

There is often overlap between different IT services, and many businesses traditionally thought of as offering business process outsourcing (BPO) are now operating more as managed service providers. However, there are some key differences between these definitions. Managed services differ from traditional IT consultancy in that consultancy is usually project-based, while managed services are an ongoing engagement.

The primary distinction between BPO and managed services is that BPO is typically a one-time engagement, while managed services are an ongoing arrangement. BPO is often focused on a specific project or task, while managed services are focused on providing ongoing support and maintenance for an organization’s IT infrastructure. BPO is frequently used to outsource specific tasks or processes, while managed services are used to provide a comprehensive IT solution.

What we can help you?

Our IT Products and IT Services

Outsourced IT Support Services

Our service is designed to help businesses overcome IT challenges quickly and effectively, utilizing the expertise of skilled and experienced engineers. All service requests and telephone calls are logged for quality control purposes to ensure that we are consistently providing the highest level of service.

In addition to onsite field services, we also offer remote services to ensure that we are able to meet the needs of our clients in the most convenient and efficient manner.