IT Support Service Company Singapore

Win-Pro Consultancy Online store Transforming Business Digitally Your IT Managed Service Provider (MSP)

Outsourcing IT Support Managed Services Company in Singapore & Malaysia

Win-Pro is a leading outsourcing IT support, IT consulting, and IT solutions company.

We have over 26 years of experience delivering the highest standards of IT services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration.

Our IT consulting arm in Singapore translates business strategy into viable technology solutions. We can deploy, manage, and support your IT infrastructure, whether on your premises or on the Cloud.

We provide IT Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM FirewallCloud Server Hosting and DNS, Web, Mail, FTP Hosting Services. 

Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure. 

Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer etc

We are always looking for motivated IT Support Engineers who are passionately to be a part of our mission to be the Top IT Support Company in the World.

We partner some of the leading brands in Singapore. 

Kaspersky Silver Partner

Logitech Authorized Reseller, Video Conferencing

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator and Reseller

Datto Authorized Partner

Cisco Registered Partner

Adobe Registered Partner

Poly Registered Partner

Intel Technology Provider Gold 2020

Teamviewer Certified Partner

Jabra Authorized Partner

We provide proactive tech-support services using custom-made tools to maintain your IT Infrastructure in a safe, secure, and productive manner, freeing you to focus on your core business functions, eg sales.

What is a System Integrator (SI)?

A System Integrator (SI) offers third-party software and hardware solutions at a markup, along with some combination of procurement consulting, configuration, and customization services.

SIs charge flat-rate fees per license and billable hours, but their engagement is finite, reactive, and limited. This approach charges in term of hours spent; therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve its process, work flow, and engineers’ competencies.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages, and maintains your business IT Infrastructure for a finite period (3/6/12 months) in exchange for a fixed, recurring fee (like a retainer).

MSPs typically offer a range of services such as network maintenance, network security, hardware repair, help-desk services, web hosting, web design, email hosting, and administration, and anything else that requires a day-to-day administrator to keep running. They also purchase IT hardware, software, and solutions from a 3rd-party vendor, a cost which is bundled with their services and passed on to the customer.

System Integrator (SI)

Managed Service Provider (MSP)

Mode of Operation

Reactive Proactive

Engagement

Ad-Hoc, Pay per Use Continuous and Structured

Job Focus

Problem Resolution Problem Prevention

Risk Assessment

High Low

Overall Impact due to failure

High Low

Business Relationship

External Vendor Close Partner

Speed of Problem Resolution

Slow Fast

Billing

Fixed Billable Hours Fixed Monthly Fees

Incentives

Reward for Inefficiency
and Ineffectiveness
Reward for Efficiency
and Effectiveness

Business Objectives

Monetary Reliability and Stability

This year 2021, we celebrate our 28th year in the IT Business.

Over the years, we have developed well-documented standard operating procedures (SOPs), IT best practices, training programs, process checklists, and strict security controls. The major outcome of these processes and documentation is that we have been able to scale our digital transformation plans to move from being a reactive System Integrator to becoming a proactive Managed Services Provider.

Our IT Products and Services

Outsourced IT Support Services


Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. Served by Skilled and Experienced Engineers. All service requests and telephone calls are logged.

We provide both onsite field services and remote services.

Microsoft Office 365


Bring Teams and Group closer by better communication and collaborative work. Provides the tools for teams to be more efficient and effective in the service delivery.

Ubiquiti Wireless Networks


Reliable Wireless Equipment with Enterprise Quality at Consumer Price

Fortinet Fortigate - UTM Firewall


All In One Box for Unified Threat Management (UTM) Network Security for Business. Tops in Gartner Report for the past few years.

Qnap – Full Featured NAS


Enterprise NAS Storage for Business

Server Rack Cabinet


Server Rack Cabinet can store, organize and manage your Network Equipment.

Buy IT Products


Purchase IT products with competent support at affordable prices

APC Uninterruptible Power Supply (UPS)


Provide reliable power supply to your system. It increases system stability and reliability.

Datto – Business Continuity and Disaster Recovery


Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.

Palo Alto – Enterprise Firewall


Award Winning and Highly Secured Enterprise Perimeter Firewall

Shadow Protect


Fast Sector Level Backup. Suitable for Swift Disaster Recovery. Minimize Downtime.

System Integration


Deploy and Manage IT Infrastructure Effectively.

3CX – Unified Communication


3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier

Microsoft Azure Cloud


Cloud Services Made Simple and Better.

IT Professional Services


High Competency Engineer providing Great Services at affordable prices.

Business Process Outsourcing


As businesses seek to lower costs, compete, expand their global reach and focus on their core concerns, they have turned to outsourcing their noncore business processes.

Win-Pro Consultancy Pte Ltd

Locate Us

38 Jalan Pemimpin
#07-04  M38
Singapore 577178

Find us on Google Maps 

Contact Us

Phone  +65 6717 8729

Fax  +65 6717 5629

Hotline
+65 6100 8324 (TECH)
+65 6100 2100 (SALES)

Operating Hours

Mon – Fri       9am to 6pm
Sat/Sun/Public Holiday Closed

Visit our Win-Pro Online Shop for digital purchases!

Don’t fret if you require assistance in Malaysia!

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