IT Support Singapore

Outsource IT Support Managed Services Company in Singapore & Malaysia

We are a leading Outsource IT Support & IT Solutions Company with over 26 years experience of delivering the highest standards of IT Services to organization across 3 Major Cities (Singapore, Johor Bahru and Kuala Lumpur).

Win-Pro is a IT Consulting Company in Singapore that can translates business strategy into viable technology solutions. We can deploy, manage and support the IT Infrastructure.

We provide IT Support Helpdesk Services, Enterprise System Integration (SI) Solution like UTM FirewallCloud Server Hosting and DNS, Web, Mail, FTP Hosting Services. 

Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure. 

Our specialization also includes as a IT Hardware/Software Vendor in delivering, deploying and maintaining IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto

We can provide proactive Tech Support Services using a custom made tools to maintain your IT Infrastructure in a safe, secure and productive manner.

As a result, you can focus on your core business and drive the sales revenue to higher profitability.

What is a IT Managed Service Provider (MSP)?

The IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages and maintains your business IT Infrastructure for a finite of time (3 months/6 months/12 months) in exchange for a recurring fee.

They typically offer a range of services such as network maintenance, network security, hardware repair, help-desk, web hosting, web design, email hosting and administrationa, and anything else that requires a day-to-day administrator to keep running. They also need to purchase IT hardware, software  and solution  from a 3rd party vendor, a cost which is bundled with their services and passed on to their customer.

What is a IT System Integrator (SI)?

A IT System Integrator (SI) offers third party software and hardware to the end user at a markup, along with some combination of procurement consulting, configuration, and customization services.

They charges the flat-rate fees per license, and billable hours, but their engagement is finite, reactive and limited. This system pays in term of hours used, therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve their process, work flow and engineer competency. 

IT System Integrator (SI)

IT Managed Service Provider (MSP)

Mode of OperationReactiveProactive
IT Support EngagementOne TimeContinuous
Job FocusProblem ResolutionPrevention, Management and Monitoring/Tracking
Cost of IT Support LowHigh
Overall Cost to Business 

(Downtime, Inefficiency)

Business RelationshipSeen as a external VendorSeen as an close Partner 
Symbolic RelationshipNoYes
Ability to resolve issues fasterNoYes
Billing MechanismFixed Billable Hours – Pay per useFixed Monthly Fees
IncentivesReward for slower and poorer services.Reward for efficiency and effectiveness.
Business ObjectivesShort TermLong Term

This year 2019, we celebrate our 26th year of IT Business.

Over the recent years, we developed well documented Standard Operating Procedures, IT Best Practices, Training Programs, Process Checklist and Strict Controls.

Therefore, we are able to scale and crafted our Digital Transformation plans from Reactive IT System Integrator to Proactive IT Managed Services Provider.

IT Support Frequently Asked Questions (FAQs)

  • How to outsource IT Support Services effectively?
  • Common Mistakes in Outsourcing IT Support Services
  • Early Indicators or Signs of Bad Outsourcing IT Support Services
  • What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?

Our IT Products and Services

Outsourced IT Support Services

Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. Served by Skilled and Experienced Engineers. All service requests and telephone calls are logged.

We provide both onsite field services and remote services.

Kaspersky Endpoint Security

World Class Security Endpoint for Enterprise Business Users

Buy IT Products

Purchase IT products with competent support at affordable prices

APC Uninterruptible Power Supply (UPS)

Provide reliable power supply to your system. It increases system stability and reliability.

Datto – Business Continuity and Disaster Recovery

Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.

Microsoft Office 365

Bring Teams and Group closer by better communication and collaborative work. Provides the tools for teams to be more efficient and effective in the service delivery.

Ubiquiti Wireless Networks

Reliable Wireless Equipment with Enterprise Quality at Consumer Price

Shadow Protect

Fast Sector Level Backup. Suitable for Swift Disaster Recovery. Minimize Downtime.

System Integration

Deploy and Manage IT Infrastructure Effectively.

3CX – Unified Communication

3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier

Qnap – Full Featured NAS

Enterprise NAS Storage for Business

Fortinet Fortigate - UTM Firewall

All In One Box for Unified Threat Management (UTM) Network Security for Business. Tops in Gartner Report for the past few years.

Web Hosting

Provide Secured and Well Managed Website Services

Microsoft Azure Cloud

Cloud Services Made Simple and Better.

Synology – Powerful NAS

Reliable, Powerful and Secured NAS for Business

Palo Alto – Enterprise Firewall

Award Winning and Highly Secured Enterprise Perimeter Firewall

IT Professional Services

High Competency Engineer providing Great Services at affordable prices.

Server Rack Cabinet

Server Rack Cabinet can store, organize and manage your Network Equipment.

Win-Pro Consultancy Pte Ltd

Locate Us

Blk 1003 Bukit Merah Central
#05-17 Inno Centre
Singapore 159836

Find us on Google Maps 

Contact Us

Phone  +65 6717 8729

Fax  +65 6717 5629

+65 6100 8324 (TECH)
+65 6100 2100 (SALES)

Operating Hours

Mon-Fri9am to 6pm
Sat/Sun/Public HolidayClosed

Visit our Win-Pro Online Shop for digital purchases!

Don’t fret if you require assistance in Malaysia!

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