IT Support Service Company Singapore

Win-Pro Consultancy Online store Scaling Business through IT Your IT Managed Service Provider (MSP)

Outsourced IT Support Managed Services Company in Singapore & Malaysia

Win-Pro is a leading outsourced-IT support, IT consulting, and IT solutions company.

We have over 26 years of experience delivering the highest standards of IT services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration.

Our IT consulting arm in Singapore translates business strategy into viable technology solutions. We can deploy, manage, and support your IT infrastructure, whether on your premises or on the Cloud.

We provide IT Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM FirewallCloud Server Hosting and DNS, Web, Mail, FTP Hosting Services. 

Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure. 

Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer etc

We partner some of the leading brands in Singapore. 

Kaspersky Silver Partner

Logitech Authorized Reseller, Video Conferencing

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator and Reseller

Datto Authorized Partner

Cisco Registered Partner

Adobe Registered Partner

Poly Registered Partner

Intel Technology Provider Gold 2020

Teamviewer Certified Partner

We provide proactive tech-support services using custom-made tools to maintain your IT Infrastructure in a safe, secure, and productive manner, freeing you to focus on your core business functions, eg sales.

What is a System Integrator (SI)?

A System Integrator (SI) offers third-party software and hardware solutions at a markup, along with some combination of procurement consulting, configuration, and customization services.

SIs charge flat-rate fees per license and billable hours, but their engagement is finite, reactive, and limited. This approach charges in term of hours spent; therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve its process, work flow, and engineers’ competencies.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages, and maintains your business IT Infrastructure for a finite period (3/6/12 months) in exchange for a fixed, recurring fee (like a retainer).

MSPs typically offer a range of services such as network maintenance, network security, hardware repair, help-desk services, web hosting, web design, email hosting, and administration, and anything else that requires a day-to-day administrator to keep running. They also purchase IT hardware, software, and solutions from a 3rd-party vendor, a cost which is bundled with their services and passed on to the customer.

System Integrator (SI)

Managed Service Provider (MSP)

Mode of Operation

ReactiveProactive

Engagement

Ad-Hoc, Pay per UseContinuous and Structured

Job Focus

Problem ResolutionProblem Prevention

Risk Assessment

HighLow

Overall Impact due to failure

HighLow

Business Relationship

External VendorClose Partner

Speed of Problem Resolution

SlowFast

Billing

Fixed Billable HoursFixed Monthly Fees

Incentives

Reward for Inefficiency
and Ineffectiveness
Reward for Efficiency
and Effectiveness

Business Objectives

MonetaryReliability and Stability

We celebrate our 27th year in the IT Business in 2020!

Over the years, we have developed well-documented standard operating procedures (SOPs), IT best practices, training programs, process checklists, and strict security controls. The major outcome of these processes and documentation is that we have been able to scale our digital transformation plans to move from being a reactive System Integrator to becoming a proactive Managed Services Provider.

Our IT Products and Services