Outsourced IT Support Services Company in Singapore & Malaysia

Since 1993, Win-Pro Consultancy is a leading Outsourced IT Support Services & IT Solutions Company operating in 3 Cities – Singapore, Johor Bahru and Kuala Lumpur.

We provide Outsourced IT Support Helpdesk Services, Enterprise Integration Solution like UTM Firewall, Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.

Win-Pro can provide support services for machines that are running operating system like Microsoft Windows, Apple Mac OS X and Linux.

We specialized in selling IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto

We provide Simplified and Proactive IT Support using a custom tailored made strategies to maintain your IT Infrastructure in a safe, healthy and productive manner.

Proactive IT Support is defined as the IT Support capability to locate, identify and resolve a potential issue before they surface as a big problem.

For example, we track and monitor the hard-disk health of Server and Network Attached Storage (NAS) Qnap / Synology.

As a result, you can focus on your core business and drive the sales revenue to higher profitability.

Currently, Win-Pro operates in 2 countries and 3 cities. We are expanding to include more countries and cities soon.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that operates, manages and maintains your business IT Infrastructure for a finite of time (3 months/6 months/12 months) in exchange for a recurring fee.

They typically offer a range of services such as network maintenance, network security, hardware repair, help-desk, web hosting, web design, email hosting and administrationa, and anything else that requires a day-to-day administrator to keep running. They also need to purchase IT hardware, software and solution from a 3rd party vendor, a cost which is bundled with their services and passed on to their customer.

What is a System Integrator (SI)?

A System Integrator (SI) offers third party software and hardware to the end user at a markup, along with some combination of procurement consulting, configuration, and customization services.

They generate revenues through a combination of flat-rate fees per license, and billable hours, but their engagement is finite.

	System Integrator (SI)	Managed Service Provider (MSP)
Mode of Operation	Reactive	Proactive
Level of IT Support Engagement	One Time	Continuous
Focus	Resolution	Prevention, Management and Monitoring
Cost of IT Support Engagement	Low	High
Business Relationship	Seen as external function	Seen as an internal function
Ability to build Symbolic Relationship	No	Yes
Ability to resolve issues faster	No	Yes
Billing Mechanism	Fixed Billable Hours	Fixed Monthly Fees
Business Objectives	Short Term	Long Term

This year 2019, we celebrate our 26th year of IT Business.

Over the recent years, we developed well documented Standard Operating Procedures, IT Best Practices, Process Checklist and Strict Controls.

Therefore, we are able to scale and crafted our Digital Transformation plans from Reactive System Integrator to Proactive Managed Services Provider.

IT Support Frequently Asked Questions (FAQs)

How to outsource IT Support Services effectively?
Common Mistakes in Outsourcing IT Support Services
Early Indicators or Signs of Bad Outsourcing IT Support Services
What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?