Outsourcing IT Support Managed Services Company and IT Solutions in Singapore and Malaysia
Win-Pro is a leading outsourcing IT support, IT consulting, and IT solution service provider company in Singapore and Malaysia
Since 1993, we have been delivering the highest standards of services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration. We serve IT Support and IT Managed Services for Small Medium Business in Singapore, inclusive of Multi National Corporation as well.
Our IT consulting arm in Singapore translates business strategy into viable technology solutions. We can deploy, manage, and support your infrastructure, whether on your premises or on the Cloud.
Win-Pro is a fast growing IT Managed Services Provider MSP Singapore that can proactively manage, monitor and maintain IT infrastructure. To keep the system fully operational, it is imperative to perform weekly, monthly, quarterly and yearly system maintenance checklist for high availability and early detection of failure. As operational downtime is highly disruptive to any business workflow, therefore the IT Maintenance Services Singapore are crucial and important part of any business to perform in their optimum state. Beside the accounting or ERP, CRM amd inventory systems, IT Managed Services Provider MSP Singapore would have deployed these MSP tools.
Essentially, it is moving from the traditional and reactive system integrator’s break-fix to proactive and preventive MSP.
We provide IT Support Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM Firewall, Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.
Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer etc
Above all, we consider that our people is our most important asset. We are always seeking for highly motivated IT Support Engineers who are passionately to be a part of our mission to be the Top IT Support Company in the World. Currently, we have openings for IT support jobs in Singapore.
Kaspersky Silver Partner (MSP)
Logitech Authorized Reseller
Microsoft Silver Partner in Small and MidMarket Cloud Solutions
Qnap Authorized System Integrator and Reseller
Datto Authorized Partner
Lenovo Business Partner
Fortinet Select Partner (Integrator)
Cisco Registered Partner
Adobe Registered Partner
Poly Registered Partner
Intel Technology Provider Gold
Teamviewer Certified Partner
Jabra Authorized Partner
Tracker PDF X-Change Bronze Partner
In short, we provide proactive IT support services using custom-made tools to maintain your IT Infrastructure in a safe, secure, and productive manner, freeing you to focus on your core business functions, eg sales. In another words, our ultimate aim is to help business owners to achieve a peace of mind in running their business.
This year 2022, we celebrate our 29th year in IT support Business in Singapore.
Over the years, we have developed well-documented standard operating procedures (SOPs), IT best practices, training programs, process checklists, and strict security controls. As a result, we are able to scale up our digital transformation plans to move from being a reactive System Integrator to becoming a proactive managed services provider (MSP).
It covers day-to-day IT departmental operations like IT Support Helpdesk, IT deployment, IT Infrastructure design, IT consultancy and IT audit checks. It also provide procurement of IT products and services.
System Integrator (SI) offers third-party software and hardware solutions at a markup, along with some combination of procurement consulting, configuration, and customization services.
SIs charge flat-rate fees per license and billable hours, but their engagement is finite, reactive, and limited. This approach charges in term of hours spent; therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve its process, work flow, and engineers’ competencies.
IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages, and maintains your business IT Infrastructure for a finite period (3/6/12 months) in exchange for a fixed, recurring fee (like a retainer).
IT MSPs typically offer a range of services such as network maintenance, network security, hardware repair, IT support help-desk services, web hosting, web design, email hosting, IT administration and Business Continuity Planning, and anything else that requires a day-to-day administrator to keep running. They also purchase IT hardware, software, and IT solution from a 3rd-party vendor, a cost which is bundled with their services and passed on to the customer.
IT System Integrator
IT Managed Service Provider
|Mode of Operation||Reactive||Proactive|
|Engagement||Ad-Hoc, Pay per Use||Continuous and Structured|
|Job Focus||Problem Resolution||Problem Prevention|
|Overall Impact due to failure||High||Low|
|Business Relationship||External Vendor||Close Partner|
|Speed of Problem Resolution||Slow||Fast|
|Billing||Fixed Billable Hours||Fixed Monthly Fees|
|Incentives||Reward for Inefficiency |
|Reward for Efficiency |
|Business Objectives||Monetary||Reliability and Stability|
As a managed service provider, we are in a position to structure our business to offer technology services more affordable than what it would cost a business to do itself, a even higher level of quality, and with more flexibility and scalability. It is achieved through efficiencies of scale, as an MSP is able to recruit IT support specialists that small business cannot not justify to have, and through automation, artificial intelligence and machine learning – technologies that business may not have the expertise or the experience to embark by themselves.
What really differentiates the MSP from traditional outsourcing companies is that when an business outsources an IT support function, the outsourcing company either recruit those employees or replaces them with a number of employees offshore.
However, a MSP focuses not on the jobs, but the outcomes that the client seeks. For example, a business might contract an MSP to manage end user support calls to meet desired KPI. As long as the managed service provider meets those KPI, it does not matter whether it uses dedicated staff, AI robotic automation, or some other system to handle calls for that customer.
There is a wide spectrum of overlap between these definitions, however, and many business traditionally thought of as offering Business Process Outsourcing (BPO) are now operating more as managed service providers.
Lastly, managed services also differs from traditional IT consultancy in that consultancy is usually project-based, while IT Support managed services are ongoing engagement.
Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. It is passionately served by skilled and experienced engineers. On top of that, all service requests and telephone calls are logged for quality control to improve service levels.
We provide both onsite field services and remote services
Offers World Class Security Endpoint for Enterprise Business Users
As businesses seek to lower costs, compete, expand their global reach and focus on their core concerns, consequently they have to turn to outsourcing their noncore business processes.
Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud.
3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier
The Sunday Times
|Mon – Fri||0900 to 1800|