Since 1993, we have been delivering the highest standards of services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration. We serve IT Support and IT Managed Services for Small Medium Business in Singapore, inclusive of Multi National Corporation as well.

Our IT consulting arm in Singapore translates business strategy into viable technology solutions. We can deploy, manage, and support your infrastructure, whether on your premises or on the Cloud.

Our Specialization

Win-Pro is a fast growing IT Managed Services Provider MSP Singapore that can proactively manage, monitor and maintain IT infrastructure. To keep the system fully operational, it is imperative to perform weekly, monthly, quarterly and yearly system maintenance checklist for high availability and early detection of failure. As operational downtime is highly disruptive to any business workflow, therefore the IT Maintenance Services Singapore are crucial and important part of any business to perform in their optimum state. Beside the accounting or ERP, CRM amd inventory systems, IT Managed Services Provider MSP Singapore would have deployed these MSP tools.

Remote Monitoring and Management (RMM)
Professional Service Automation (PSA)
Cloud Endpoint Security with Endpoint Detection and Response (EDR)
IT Support Helpdesk Ticketing
VOIP/SIP Communication System
Remote Control Software
Centralized IT Documentation
Team Collaborative Tool
Project Management

Essentially, it is moving from the traditional and reactive system integrator’s break-fix to proactive and preventive MSP.

We provide IT Support Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM Firewall, Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.

Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer etc

Above all, we consider that our people is our most important asset. We are always seeking for highly motivated IT Support Engineers who are passionately to be a part of our mission to be the Top IT Support Company in the World. Currently, we have openings for IT support jobs in Singapore.

intel technology provider gold

Fortinet Select Partner

Teamviewer Silver Partner

HP HPE Partner

Microsoft Silver Partner Small Midmarket cloud solutions

qnap registered partner

Partnering with leading IT brands in Singapore

Kaspersky Silver Partner (MSP)

Logitech Authorized Reseller

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator and Reseller

Datto Authorized Partner

Lenovo Business Partner

HP/HPE Partner

Fortinet Select Partner (Integrator)

Cisco Registered Partner

Adobe Registered Partner

Poly Registered Partner

Intel Technology Provider Gold

Teamviewer Certified Partner

Jabra Authorized Partner

Tracker PDF X-Change Bronze Partner

Datto Gold Partner

Kaspersky Gold Partner

Lenovo Business Partner

cisco partner

In short, we provide proactive IT support services using custom-made tools to maintain your IT Infrastructure in a safe, secure, and productive manner, freeing you to focus on your core business functions, eg sales. In another words, our ultimate aim is to help business owners to achieve a peace of mind in running their business.

Plans in IT Support Singapore in 2022

This year 2022, we celebrate our 29th year in IT support Business in Singapore.

Over the years, we have developed well-documented standard operating procedures (SOPs), IT best practices, training programs, process checklists, and strict security controls. As a result, we are able to scale up our digital transformation plans to move from being a reactive System Integrator to becoming a proactive managed services provider (MSP).

What is a IT Support Services?

It covers day-to-day IT departmental operations like IT Support Helpdesk, IT deployment, IT Infrastructure design, IT consultancy and IT audit checks. It also provide procurement of IT products and services.

What is a IT System Integrator (SI)?

System Integrator (SI) offers third-party software and hardware solutions at a markup, along with some combination of procurement consulting, configuration, and customization services.

SIs charge flat-rate fees per license and billable hours, but their engagement is finite, reactive, and limited. This approach charges in term of hours spent; therefore, in some ways, it actually rewards inefficiency and ineffectiveness. It does not incentivize the SI to improve its process, work flow, and engineers’ competencies.

What is a IT Managed Service Provider (MSP)?

IT Managed Service Provider (MSP) is a company that plans, builds, deploys, operates, manages, and maintains your business IT Infrastructure for a finite period (3/6/12 months) in exchange for a fixed, recurring fee (like a retainer).

IT MSPs typically offer a range of services such as network maintenance, network security, hardware repair, IT support help-desk services, web hosting, web design, email hosting, IT administration and Business Continuity Planning, and anything else that requires a day-to-day administrator to keep running. They also purchase IT hardware, software, and IT solution from a 3rd-party vendor, a cost which is bundled with their services and passed on to the customer.

	IT System Integrator	IT Managed Service Provider
Mode of Operation	Reactive	Proactive
Engagement	Ad-Hoc, Pay per Use	Continuous and Structured
Job Focus	Problem Resolution	Problem Prevention
Risk Assessment	High	Low
Overall Impact due to failure	High	Low
Business Relationship	External Vendor	Close Partner
Speed of Problem Resolution	Slow	Fast
Billing	Fixed Billable Hours	Fixed Monthly Fees
Incentives	Reward for Inefficiency and Ineffectiveness	Reward for Efficiency and Effectiveness
Business Objectives	Monetary	Reliability and Stability

Why Outsourced to MSP?

As a managed service provider, we are in a position to structure our business to offer technology services more affordable than what it would cost a business to do itself, a even higher level of quality, and with more flexibility and scalability. It is achieved through efficiencies of scale, as an MSP is able to recruit IT support specialists that small business cannot not justify to have, and through automation, artificial intelligence and machine learning – technologies that business may not have the expertise or the experience to embark by themselves.

What are the common IT Support FAQ?

Outsourced to MSP

What really differentiates the MSP from traditional outsourcing companies is that when an business outsources an IT support function, the outsourcing company either recruit those employees or replaces them with a number of employees offshore.

However, a MSP focuses not on the jobs, but the outcomes that the client seeks. For example, a business might contract an MSP to manage end user support calls to meet desired KPI. As long as the managed service provider meets those KPI, it does not matter whether it uses dedicated staff, AI robotic automation, or some other system to handle calls for that customer.

MSP Evolved from BPO

There is a wide spectrum of overlap between these definitions, however, and many business traditionally thought of as offering Business Process Outsourcing (BPO) are now operating more as managed service providers.

Lastly, managed services also differs from traditional IT consultancy in that consultancy is usually project-based, while IT Support managed services are ongoing engagement.

Our IT Products and IT Support Services

Outsourced IT Support Services

Our Outsourced IT Support Services can helps to overcome IT challenges faster and better. It is passionately served by skilled and experienced engineers. On top of that, all service requests and telephone calls are logged for quality control to improve service levels.

We provide both onsite field services and remote services