Basic Skills Required for IT Support

-Basic Skills Required for IT Support–

basic skill tech support

Beside acquiring your IT Technical knowledge, it is also important that you must also pick up the other soft skills like communication, intra-personal and inter-personal skills.

Communication Skills

  • Language Competence
  • Body Language
  • Active Listening

Technical Competency Skills

  • Install and configure computer hardware operating systems like Microsoft Windows, Apple MacOS, Linus and applications like Microsoft Office, Adobe Acrobat
  • Monitor and maintain computer systems and networks
  • Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • To troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • To replace parts for notebook, PC and Server
  • To provide end user support
  • Create procedural documentation
  • To log in service ticket (in Zendesk)
  • Create incident / security / IT Audit reports
  • Followup diagrams in Visio and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users’ accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage multiple open helpdesk service ticket at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology/products/services
  • Develop security protection policies for firewall
  • Configure VLAN for Switch
  • Configure VPN for Fortinet Fortigate Firewall
  • To perform security hardening for products/services
  • To perform monthly security or audit checks on computer equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers

Intra Personal Skills

  • Display Independence
  • Ability to Learn and Share
  • Friendly and Sociable
  • Delivering Commitment and Excellence to Customer Service

Inter Personal Skills

  • Ability to work as a team
  • Showing Gratitude, Respect and Care to others

 

After acquiring the skills, most engineers would also like to get validate thru certification.

Basic Skills required for IT Support

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