What are the consideration in selecting a suitable outsourced IT company?

Consideration in selecting outsourced IT company

A CIO’s present problem when choosing an IT Outsourced Company

Today’s CIOs are tasked with transforming firms into better enterprises. The new generation of decision makers operate in dynamic marketplaces, relying on an architecture that is built on a scalable platform and capable of rapid response, as well as tools that provide insight and decision assistance.

According to a survey conducted by a leading analysis group, 31% of IT services were outsourced in 2017, and this trend is expected to continue in the future. In practically every industry, outsourcing has changed the way people do business. The foundation of outsourcing business is to accelerate the pace of one’s business and boost its efficiency. It is a steady process that evolves with time and according to the latest industry requirements. In today’s dynamic economy, outsourcing is unquestionably a boon to the corporate community.

However, the process, or steps, in selecting “the right Outsourced IT Company” must be carried out after careful consideration of a number of factors, any of which, if overlooked, can cause an outsourced project to run way over budget and schedule, leaving the business or product far behind its competitors in terms of go-to-market. Over-promising, under-staffing, security breaches, culture shock, and other issues commonly associated with outsourcing can turn profit margins into cost overruns and software that falls far short of client expectations.

Enterprises must carefully select an Outsourced IT Company to get a competitive advantage. In this essay, I’ll go over some of the things you should think about when choosing an outsourcing partner for the aim of building a global delivery model that takes advantage of both onsite and offshore resources.

1. Determine whether outsourcing is required.

First and foremost, determine whether or not you need to outsource. Many businesses outsource in order to save money. Until a few years ago, the main rationale for outsourcing was to save money. It should, however, no longer be regarded as the sole driving force. You should focus your attention on

  • Staffing models in use now and in the future
  • How to make inefficient procedures more efficient
  • What non-core chores as drivers you don’t need to undertake yourself, and what cash rewards you can get
  • To deal with the inevitable ups and downs in the dynamic market, you should think long and hard about the advantages of having a distributed and flexible staffing plan.

2. The Board’s Support

It is unavoidable that certain members of your team will be opposed to outsourcing. Some of these worries may be entirely self-serving, but others may be genuine and valid concerns, and it is critical that everyone be heard and that the senior team speaks with one voice when explaining why outsourcing is necessary and what benefits it will bring. The board must recognise and comprehend the advantages of outsourcing, as well as champion the relationship between non-IT fields and outsourcing. As a result, to be successful, there must be buy-in at the highest levels of the organisation, particularly in HR, as the word redundancy may pile up and make it difficult for outsourcing firms.

3. Find an IT partner with the same level of rigour and dedication as the larger corporations.

If you’re a Fortune 500 company, the scale of your outsourcing vendor may not matter, but for smaller businesses, attracting the attention of one of these giant corporations can be difficult. Verify the background of the core team’s competence while choosing an IT partner.

4. Find an IT Outsourced Company with the same level of rigour and dedication as the larger corporations.

If you’re a Fortune 500 company, the scale of your outsourcing vendor may not matter, but for smaller businesses, attracting the attention of one of these giant corporations can be difficult. Verify the background of the core team’s competence while choosing an IT partner.

5. The IT Partner’s Cultural Fit

Before picking your partner, as responsible IT executives, you will have conducted due diligence, obtained references, and conducted site visits, among other things. However, you must also evaluate the cultural fit and the scale of the organisation with whom you are collaborating. You don’t want to be a minor player whose retention of business is irrelevant to the outsourcer. Similarly, you require a partner who can respond to your organization’s needs with minimal, if not no delay at all. Consider your partner as a long-term strategic fit rather than a quick tactical cure.

6. Look for experience with a variety of software technologies.

Expertise in several software technologies is frequently ignored, although it is critical to any outsourcing deal’s success. Choosing a vendor who only knows a few technologies, even if they’re best in class in the ones you think are right, exposes you to the “hammer and nail” problem: every problem appears to be a nail to someone who only has a hammer. Remember that you’re engaging the outsourcing vendor for knowledge you don’t have in-house, so don’t make this decision based on your own limits. To maximise your chances of success, look for a partner who has experience with a wide range of technologies.

7. A clear understanding of the requirements and what is being outsourced

Make sure your team’s left and right hands are aware of the proposal. Manager A shouldn’t think you’re outsourcing Networks, and manager B shouldn’t think you’re outsourcing Storage. In the same way, you must be extremely clear about what you expect from your partner and what they are responsible for.

8. Abdication During Handover Period

Your board, in the end, doesn’t care who offers the IT service as long as it’s done correctly, on time, and on budget, and the IT management team is held accountable for delivering that service, so don’t pick a supplier and assume everything is in place at the time of selection. To get the benefits, you must collaborate.

9. Make a long-term outsourcing agreement.

You may think of outsourcing as a one-time project, but the most effective use of outsourcing and the best return on investment come from long-term relationships.

10. Make sure that relationship management is continuous.

This is a continuation of the preceding two points. Regular engagements, such as steering groups, cultural events, and so on, should be established after the project is up and running. Ensure that all essential levels of communication are maintained. It must never devolve into a “them versus us” situation. The more outsourcers are treated as members of the team and feel like they are, the better the prospects of long-term success.

11. Treat your Outsourced IT Company with respect.

However, just as with your local workers, adopting the outsource crew as a member of your team yields far greater results. Hold regular meetings over the phone, via webcams, VC, and other means. Ascertain that people get to know one another as if they were sitting next to one another. When the opportunity to visit the outsourcer’s offices in their own nation comes. Although the benefits are not usually immediately measurable, they are substantial and enjoyed by both parties. By treating outsourcers like members of your team/company, you’ll obtain stronger buy-in, as well as the loyalty, devotion, and sense of pride that comes with belonging to a group.


You’re probably doing it correctly if the process of picking an IT outsourcing partner for application development and administration appears intimidating. Only by thoroughly considering all relevant factors—and looking beyond the obvious criteria—can you arrive at the optimal selection for your company and circumstances. I hope that this post has provided an organised approach to this complex subject, and that it has served as a useful starting point for selecting an IT partner for enterprise application development and management.

Common Frequently Asked Questions (FAQs) about IT Support

Microsoft Support Scam

Microsoft Support Scam A close friend shared this with me today. He has bought the new notebook from a popular retail store in Singapore a few days ago. Today, when he booted up his notebook. He was shocked to see this graphics above on his screen. Immediately, he called me to verify.  I told him...

Early Indicators or Signs of Bad IT Outsourcing

Early Indicators or Signs of Bad IT Outsourcing IT outsourcing isn't a one-size-fits-all solution for making your company's technology operations run smoothly. If it works, it has a lot of potential, but if it doesn't, it may cause harm, sometimes to the point of causing apparent problems. And if you are in, or believe you...

Common Mistakes in Outsourcing IT

Common Mistakes in Outsourcing IT Rather than taking on the entire task in-house, any company, regardless of size or structure, can benefit from outsourcing some of its work to specialists or contractors. Outsourcing projects and labour can help you save money while also giving you the time and competitive advantage you need to compete. However,...

How to Outsource IT Effectively?

How to Outsource IT Effectively? Effective communication is the key to successful outsourcing. When communication breaks out, outsourcing starts to go wrong. In order to develop a successful outsourcing connection, there are four stages you must take. 1. Establish a clear expectation Make it clear to your contractor or virtual assistant what you expect of...

Define Service Level Agreement (SLA). What should be in SLA?

Define Service Level Agreement (SLA) Service Level Agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. What are some of the SLA for IT Support? Service Availability - Time available for support services...

What are the basic skills required for IT Support?

Basic Skills Required for IT Support -Basic Skills Required for IT Support-- Beside acquiring your IT Technical knowledge, it is also important that you must also pick up the other soft skills like communication, intra-personal and inter-personal skills. Communication Skills Language Competence Body Language Active Listening Technical Competency Skills Install and configure computer hardware operating...

What is the role of IT Support?

What is role of the IT Support? The primary role of the IT Support is to provide the business the ability to use IT solutions in a reliable and secure way. The secondary role is to integrate or unify all their IT solutions served on a single platform. Role of IT Support Processing Staff Onboarding...

Potential Problems in Outsourcing IT Support Services

Potential Problems in Outsourcing IT Support Services Potential Problems in Outsourcing IT Support Services can be identified early and should be addressed before it is blown into a big problem. Slower Response Time for Onsite Field Visit leading to Employee Downtime How to Overcome? Have Multi-Tier Onsite Site Visit Costing On depending on level of...

Risks in Outsourcing IT Support Services

Risks in Outsourcing IT Support Services There are risks involved in outsourcing IT support services to 3rd third party vendor. However, there are many ways that you can manage and migitate risks. Risk #1 - Over-Dependence on vendor recommendation How to overcome? Need to put check and balance in place like a secondary source of...

11 Reasons Why Business Should Consider to Outsource IT Support Services

11 Reasons Why SME Should Consider to Outsource IT Support Services By outsourcing your IT support services, you can lower your business operating costs. However, it come with a higher risk, if it is not managed properly. Running a SME is tough work, an entrepreneur is required to wear multiple hats and do multiple tasks....

Turbo-Charging Outsourced IT Support Services

Outsourced IT Support Services Served by Win-Pro’s Friendly, Competent and Qualified Technical IT Support team Established Fast and Secure tunnel connection between user and Support engineer Maintain Low Operational Cost by removing the travelling time and transport costs Require Minimal Physical Presence Accumulated Vast Knowledge and Experiences over 25 years of operating the business Provides...