Datto RMM – Remote Monitoring and Management
Remotely monitor and manage your entire customer base, reduce operational overhead, and empower your technical team.
Datto RMM - Remote Monitoring and Management
Next Generation Datto RMM Software for Modern MSPs
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Leverage RMM Automation to Drive Efficient Service Delivery
By centralizing management of all your clients’ endpoints, including those hosted on cloud platforms, you’ll reduce your costs and increase service delivery efficiency. This is achieved through Datto RMM’s unique combination of powerful features, efficiency, scalability, usability, and affordability.
Leading the way in RMM Security
Datto RMM is created with a relentless focus on security. With no hardware to maintain and a 99.99% availability you focus more on your service, whether you support 100 devices or 10,000. We are committed to the platform’s security and enabling MSPs to better secure client endpoints.
A Rapid Pace of Innovation
Datto RMM has a crystal clear, long-term vision for the future. Monthly updates introduce new innovations and capabilities such as Ransomware Detection to help you enhance your IT service delivery.
Increase Operational Productivity
From your onboarding experience with Datto RMM to maximizing product adoption and troubleshooting problems, we are deeply committed to supporting our partners. With Datto RMM dashboards you can quickly visualize pertinent information and gain efficiencies through automation with the power of intelligent alerts, auto-response, and auto-resolution.
Building Value and Trust
As a Datto RMM partner, you have access to our RMM experts 24/7/365, so troubleshooting is only a phone call away. To boost product adoption and ROI, we offer Datto RMM best practice guides, an in-product digital adoption tool, and an accreditation program for Datto RMM administrators and users.
Boost Productivity with an Intuitive Interface across our Unified RMM and PSA Platform
Datto’s seamless integration with Datto RMM and Autotask PSA provides relevant, real-time data and actions in front of your technicians to help triage tickets faster, improve front-line fix rates, and resolve issues more quickly. The depth of asset information coming from Datto RMM into Autotask PSA provides clear insights, and with dashboards addressing previously unforeseen circumstances, you can respond intelligently.
Dynamically Monitor and Manage Endpoints to Mitigate Risks
Automated Patch Management
Deliver efficient, effective policy-based patch management to keep clients’ machines secure from the latest threats.
Monitoring, Automation, and Scripting
Deliver scalable automation into your service delivery, including third-party validated Ransomware Detection that monitors for and reduces the impact of crypto-ransomware.
Frequently Asked Remote Monitoring and Management Questions
What is RMM?
RMM stands for Remote Monitoring and Management. These are software tools that are used by IT service providers or Managed Service Providers (MSPs) to remotely manage all their clients’ IT infrastructure under their control. These tools are one of the essential building blocks for delivering IT management services.
How can RMM Software help?
All successful IT managers have an RMM solution at the core of their service delivery. However Remote Monitoring and Management tools can vary in features. A good solution will monitor and alert on issues to provide technicians with the flexibility to solve issues and serve clients without any hassle and help proactively secure and patch client endpoints and detect crypto-ransomware, to keep running at optimal performance. Tools such as Datto RMM are easy to set-up and ensure that MSPs can keep organized and informed.
What to look for when choosing RMM Software?
Not all RMM solutions are created equal. When compared at a high level, it is understandable that the most popular tools are very similar.
Consider the following criteria when evaluating RMM solutions:
- Your vendor should be in tune with your needs and actively deliver on a clearly-communicated vision for the solution
- The tool should have a robust architecture that is scalable and capable of growing with your business
- Ideally, your RMM is intuitive and easy-to-use and provides valuable context and reporting to help resolve issues faster
- Possibly most important – your solution should help keep your customers safe from persistent threats
Download our one-pager to discover the five factors you should consider when choosing the best RMM solution for your business.
Is Datto a cloud-based RMM Tool?
Yes, Datto RMM is a scalable platform that was born in the cloud, requires no hardware to maintain, and a relentless focus on security to maximize uptime. You can spend more time growing your business and less time maintaining your internal systems.
You can find out more technical details about the Datto RMM platform from our Infrastructure and security page here.
How is the Datto RMM platform built, and what security measures have we taken to secure it?
Datto RMM has taken many steps to address Product, Platform infrastructure, Hosting and Agent security. You can read more about our infrastructure here, and find answers to common security questions and concerns here.
Datto RMM – Remote Monitoring and Management
Next Generation RMM Software for Modern MSPs
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Datto SaaS Protection
Reliably Deliver SaaS Backup to Your Clients
Reliably and securely backup Microsoft 365 and Google Workspace to ensure critical programs used for business, email and docs are protected.
Datto Siris Backup
Secure Cross-Platform Data Protection
From servers to virtual machines, SIRIS is the secure data protection solution built for MSPs to protect their client data. Security comes first with two-factor authentication and the immutable Datto Cloud to deliver the all-in-one solution for backup and recovery in a ransomware world.