Head of Operations and Support
Job Role Description
The Head of Operations and Support drives the vision and strategy for the IT Operations and Support functions. He/She sets the direction for systems and database administration, day-to-day IT support and operations, data centre operations and system and quality assurance through the delivery of services as per business requirements; controls costs and manages vendors. He is responsible for formulating strategies for service level agreements. He ensures compliance with organisation’s quality standards, international standards and government regulations. He is a leader with the energy and commitment to drive large teams toward achieving service level excellence.
He is familiar with enterprise architecture frameworks, database administration and systems, and application monitoring tools.
The Head of Operations and Support has a broad sense of perspective with the ability to influence key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team. He is effective in setting direction aligned to the strategic positioning of the business and the IT functions overall. He is able to impress upon the team the need to continuously improve service levels and increase efficiencies.