IT Maintenance Services

IT Maintenance Services

IT Maintenance services include both periodic hardware maintenance services and support services. Hardware maintenance are preventive and corrective services that involves physical repair or hardware optimization. It can comes in the form of a contract maintenance or ad-hoc per-incident repair. Hardware support services includes email, web chat or phone that provide technical troubleshooting and assistance.  Remote Support will be required if the support engineer needs to access the remote machine. In some rare cases, a physical onsite service visit is required by the support engineer.

Developing a standard operating procedure (SOP) like a checklist is very crucial to maintaining IT equipments like workstation, server, firewall, router, switch, UPS and Network Attached Storage.

Prevention is always better than cure. When it fails, then the time to recover might take days or weeks. For the hardware parts, the spare parts may be obselete and may no tbe available. The operational downtime will definitely cause loss of opportunities and cause loss of customer confidence.

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Benefits of Regular IT Maintenance Services

  • Reduce risk, minimise downtime and ensure business continuity
  • Increase visibility and control over maintenance costs
  • Improve operational efficiency across your IT systems
  • Consolidate maintenance contracts and align to SLAs
  • Extend the life of your IT assets through proactive maintenance programs
  • Maximise ROI on your maintenance spend
  • Minimise total cost of ownership over the life of your IT assets.

Firewall Maintenance Check List (Fortinet Firewall)

  • Backup Configuration File
  • Upgrade Firmware
  • Check and Syn Time
  • Check Logs
  • Check Processor, Memory and Disk Space Utilization
  • Remove old or unused services, objects, connections  and users
  • Remove Redundant Security Policies
  • Verify by testing security policies
  • Check for Email Notification
  • Document the change for future references
  • Update the network diagram
  • Perform Pentration Test yearly
  • Perform Vulnerability Assessment yearly

Network Attached Storage (NAS) Maintenance Check List (Synology NAS or Qnap NAS)

  • Backup Configuration File
  • Upgrade Firmware
  • Check and Syn Time
  • Check Logs
  • Check Temperature, Processor, Memory and Disk Space Utilization
  • Remove old or unused services and users
  • Check for Disk Health (SMART) and Raid Status
  • Check for Email Notification
  • Document the change for future references
  • Check for warranty of NAS and Disk
  • Check Cloud and Physical Backup
  • Clean Ventilation Air Ducts
  • Disk Housekeeping / Cleanup (remove duplicates, remove logs, large inactive files)
  • Update the network diagram

Our IT Maintenance Services Assurance

With our proactive and predictive maintenance service programs, we make sure that your both on premises physical and cloud  IT infrastructure operates as efficiently and cost effectively as possible.

We provide customised and flexible maintenance contracts to suit your business requirements and help to maximise the business value of your technology investment, minimise the risk of operational service downtime and meet your compliance obligations.

To learn more about our proactive IT Maintenance Services, call 6100 2100 or complete our online enquiry form.