IT Maintenance services include both periodic hardware maintenance services and support services. Hardware maintenance are preventive and corrective services that involves physical repair or hardware optimization. It can comes in the form of a contract maintenance or ad-hoc per-incident repair. Hardware support services includes email, web chat or phone that provide technical troubleshooting and assistance. Remote Support will be required if the support engineer needs to access the remote machine. In some rare cases, a physical onsite service visit is required by the support engineer.
Developing a standard operating procedure (SOP) like a checklist is very crucial to maintaining IT equipments like workstation, server, firewall, router, switch, UPS and Network Attached Storage.
Prevention is always better than cure. When it fails, then the time to recover might take days or weeks. For the hardware parts, the spare parts may be obselete and may no tbe available. The operational downtime will definitely cause loss of opportunities and cause loss of customer confidence.
With our proactive and predictive maintenance service programs, we make sure that your both on premises physical and cloud IT infrastructure operates as efficiently and cost effectively as possible.
We provide customised and flexible maintenance contracts to suit your business requirements and help to maximise the business value of your technology investment, minimise the risk of operational service downtime and meet your compliance obligations.
To learn more about our proactive IT Maintenance Services, call 6100 2100 or complete our online enquiry form.