IT Services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes.
The market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services.
If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO) and infrastructure outsourcing.
Whatever the size of your business and your industry, you will need to outsource some types of IT services.
Depending on the expertise of your employees, the time you have to dedicate to IT, and the security you require, you may decide to contract an MSP. Many small businesses choose this option, as it makes it easier to receive a variety of services from one place. Alternatively, you may decide it would be better to outsource some specific services and contract others just when you need them.