What is the IT Support Engineer
With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as IT MSPs (IT Managed Service Providers).
What are the Roles & Responsibilities of IT Support Engineer?
The roles and responsibilities of an IT support engineer vary depending on the company and the specific position, but generally they are responsible for providing technical support to users, managing and maintaining computer networks, and troubleshooting hardware and software issues. They may also be responsible for training users on new software or hardware, and developing and implementing IT policies and procedures.
What are the requirements of IT Support Engineer?
The requirements of IT Support Engineer are:
- Higher Nitec/ Diploma in Computer Engineering or a similar field
- at least 1 year of experience in technical support, systems administration, or a related field.
- Strong problem–solving and troubleshooting skills.
- Excellent written and oral communication skills.
- Strong customer service skills.
- Ability to project manage
- Experience with Operating System (Windows, Mac and Linux)
- Experience with computer hardware systems
- Experience with LAN / WAN / Wired and Wireless networking
- Experience with Server Administration.
- Experience with virtualization and cloud technologies
We are actively hiring IT Support Engineers in Singapore and Malaysia.
Type of IT Support Engineers
- Systems IT Support Engineer
- Infrastructure IT Support Engineer