IT Support Jobs in Singapore

The IT Support Engineer will be responsible for technical jobs or projects with a strong focus on providing IT technical support and solutions. This position will handle the company’s IT systems and application infrastructure projects, provide L1/L2/3 troubleshooting, and will be required to travel within Singapore from time to time for off-site support.

Job Description

Abilities

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • To troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • To replace parts for notebook, PC and Server
  • To provide end user support
  • Create procedural documentation
  • To log in service ticket (in Zendesk)
  • Create incident / security / IT Audit reports
  • Followup diagrams (in Visio) and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users’ accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage multiple open helpdesk service ticket at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology/products/services
  • Develop security protection policies for firewall
  • Configure VLAN for Switch
  • Configure VPN for Firewall
  • To perform security hardening for products/services
  • To perform monthly security or audit checks on computer equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers

 

Product Competencies

 

Qualification

  • At least a Diploma in Computer Science, Information Technology
  • Preferably a Degree in Computer Science, Information Technology

 

Certification

  • Cisco Certified Technician (CCT) / Cisco Certified Network Associate (CCNA) or Cisco Certified Network Engineer (CCNE)
  • Microsoft Technology Associate ( MTA) / Microsoft Certified Engineer (MSCE)
  • CompTIA A+/ CompTIA+ Network+ / CompTIA Security+
  • System Security Certified Practitioner (SSCP)
  • Certified Associate in Project Management (CAPM)
  • Certified Information System Auditor (CISA)
  • Certified Information Security System Professional (CISSP)
  • Project Management Professional (PMP)
CCNA MCSE CISSP CISA

Career Path

From 0-2 years, he or she will starting as a

  • IT Support Engineer  – provide support to end users via telephone or remote support
  • IT Network Engineer – deploy and troubleshoot IT hardware and software
  • IT Cloud Engineer – plan, design and deploy cloud solutions
  • IT Security Engineer – deploy security solutions for on-premise and cloud infrastructure

After 2-3 years, he or she will be advancing as a

  • IT Support Manager – provide support and training to engineers for Desktop / Enterprise
  • IT Project Manager – manage IT project and coordinate communication with engineer, various stakeholders and partners
  • IT Security Manager – manage IT Security services. To protect against internal threat and to secure against external threat.

After 4-5 years, he or she will be advancing as a

  • IT System Consultant – provide pre-sales and post-sales support to customers
  • IT Security Auditor – provide auditing services for  IT infrastructure

Job Types

Full-time, Permanent

 

Salary

$2,500.00 – $8,000.00 per month

 

How to Apply

Interested applicants, kindly send your resume in MS WORD format to [email protected]

We regret only shortlisted candidates will be notified.