Beside acquiring your IT Technical knowledge, it is also important that you must also pick up the other soft skills like communication, intra-personal and inter-personal skills.

Communication Skills

  • Language Competence
  • Body Language
  • Active Listening

Technical Competency Skills

  • Install and configure computer hardware operating systems like Microsoft Windows, Apple MacOS, Linus and applications like Microsoft Office, Adobe Acrobat
  • Monitor and maintain computer systems and networks
  • Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • To troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • To replace parts for notebook, PC and Server
  • To provide end user support
  • Create procedural documentation
  • To log in service ticket (in Zendesk)
  • Create incident / security / IT Audit reports
  • Followup diagrams in Visio and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users’ accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage multiple open helpdesk service ticket at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology/products/services
  • Develop security protection policies for firewall
  • Configure VLAN for Switch
  • Configure VPN for Fortinet Fortigate Firewall
  • To perform security hardening for products/services
  • To perform monthly security or audit checks on computer equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers

Intra Personal Skills

  • Display Independence
  • Ability to Learn and Share
  • Friendly and Sociable
  • Delivering Commitment and Excellence to Customer Service

Inter Personal Skills

  • Ability to work as a team
  • Showing Gratitude, Respect and Care to others


After acquiring the skills, most engineers would also like to get validate thru certification.

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