Beside acquiring your IT Technical knowledge, it is also important that you must also pick up the other soft skills like communication, intra-personal and inter-personal skills.
Communication Skills
- Language Competence
- Body Language
- Active Listening
Technical Competency Skills
- Install and configure computer hardware operating systems like Microsoft Windows, Apple MacOS, Linus and applications like Microsoft Office, Adobe Acrobat
- Monitor and maintain computer systems and networks
- Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- To troubleshoot system and network problems, diagnosing and solving hardware or software faults
- To replace parts for notebook, PC and Server
- To provide end user support
- Create procedural documentation
- To log in service ticket (in Zendesk)
- Create incident / security / IT Audit reports
- Followup diagrams in Visio and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users’ accounts and profiles and deal with password issues
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage multiple open helpdesk service ticket at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology/products/services
- Develop security protection policies for firewall
- Configure VLAN for Switch
- Configure VPN for Fortinet Fortigate Firewall
- To perform security hardening for products/services
- To perform monthly security or audit checks on computer equipment.
- To setup/configure/troubleshoot Notebooks, PC and Servers
Intra Personal Skills
- Display Independence
- Ability to Learn and Share
- Friendly and Sociable
- Delivering Commitment and Excellence to Customer Service
Inter Personal Skills
- Ability to work as a team
- Showing Gratitude, Respect and Care to others
After acquiring the skills, most engineers would also like to get validate thru certification.
Common Frequently Asked Questions (FAQs)
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