Potential Problems in Outsourcing IT Support Services

Microsoft Support Scam A close friend shared this with me today. He has bought the new notebook from a popular retail store in Singapore a few days ago. Today, when he booted up his notebook. He was shocked to see this graphics above on his screen. Immediately, he called me to verify.  I told him...

What are the consideration in selecting a suitable outsourced IT company? A CIO's present problem when choosing an IT Outsourced Company Today's CIOs are tasked with transforming firms into better enterprises. The new generation of decision makers operate in dynamic marketplaces, relying on an architecture that is built on a scalable platform and capable of...

Early Indicators or Signs of Bad IT Outsourcing IT outsourcing isn't a one-size-fits-all solution for making your company's technology operations run smoothly. If it works, it has a lot of potential, but if it doesn't, it may cause harm, sometimes to the point of causing apparent problems. And if you are in, or believe you...

Common Mistakes in Outsourcing IT Rather than taking on the entire task in-house, any company, regardless of size or structure, can benefit from outsourcing some of its work to specialists or contractors. Outsourcing projects and labour can help you save money while also giving you the time and competitive advantage you need to compete. However,...

How to Outsource IT Effectively? Effective communication is the key to successful outsourcing. When communication breaks out, outsourcing starts to go wrong. In order to develop a successful outsourcing connection, there are four stages you must take. 1. Establish a clear expectation Make it clear to your contractor or virtual assistant what you expect of...

Define Service Level Agreement (SLA) Service Level Agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. What are some of the SLA for IT Support? Service Availability - Time available for support services...

Basic Skills Required for IT Support -Basic Skills Required for IT Support-- Beside acquiring your IT Technical knowledge, it is also important that you must also pick up the other soft skills like communication, intra-personal and inter-personal skills. Communication Skills Language Competence Body Language Active Listening Technical Competency Skills Install and configure computer hardware operating...

What is role of the IT Support? The primary role of the IT Support is to provide the business the ability to use IT solutions in a reliable and secure way. The secondary role is to integrate or unify all their IT solutions served on a single platform. Role of IT Support Processing Staff Onboarding...

Risks in Outsourcing IT Support Services There are risks involved in outsourcing IT support services to 3rd third party vendor. However, there are many ways that you can manage and migitate risks. Risk #1 - Over-Dependence on vendor recommendation How to overcome? Need to put check and balance in place like a secondary source of...

11 Reasons Why SME Should Consider to Outsource IT Support Services By outsourcing your IT support services, you can lower your business operating costs. However, it come with a higher risk, if it is not managed properly. Running a SME is tough work, an entrepreneur is required to wear multiple hats and do multiple tasks....

Outsourced IT Support Services Served by Win-Pro’s Friendly, Competent and Qualified Technical IT Support team Established Fast and Secure tunnel connection between user and Support engineer Maintain Low Operational Cost by removing the travelling time and transport costs Require Minimal Physical Presence Accumulated Vast Knowledge and Experiences over 25 years of operating the business Provides...