By outsourcing your IT support services, you can lower your business operating costs. However, it come with a higher risk, if it is not managed properly.
Running a SME is tough work, an entrepreneur is required to wear multiple hats and do multiple tasks. However, research has shown that multi-tasking may lead to lower productivity. This is obvious as it takes time and effort to switch and adapt to new roles and tasks. Besides, learning non-core competency knowledge is beneficial to personal development, but it does not lead to business growth. To a SME entrepreneur, business growth is the main reason why they chose to do business. That is why SME should consider to outsource their IT Support Services and focus on the business core competencies. In doing so, they will achieve success faster.
Success is Limited by the Inability to Focus, Imagine and Take Action
Below are some reasons why
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Free up Manpower Resources
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Reduce Indirect Operating Costs
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Improve Operational Efficiency
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Gain Easy Access to Exceptionally High Expertise and Market Proven Technologies
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Mitigate Business Risk
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Business Scalability (more revenue growth)
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Business Expandability (more countries)
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Achieve Higher Consistency In Service Delivery
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Have a Peace of Mind
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Improve Business Continuity
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Manage Business Disaster Better
Entrepreneurs are known to wear these 5 hats.
- Visionary Hat – Having a clear Vision and Mission plans to execute. Turning Passion into Credibility and Motivation for success.
- Finance Hat – Understanding Business Plan, Margins, Manage short and long term cash flow. Working with credit terms. Raising funds for expansion.
- Operational Hat – Run day-to-day work. Building Relationships. Building Systems and Processes
- Sales & Marketing Hat – Understanding client’s present and future needs and wants
- Personal Hat – Cultivating Joy in your Personal Life can relieve stress, restore energies and rejuvenate mind and body.
Common Frequently Asked Questions (FAQ) When Considering to Outsource IT Support Services
- What is Outsourced IT?
- Potential Risks in Outsourcing IT Support Services?
- Reasons or Benefits in Outsourcing IT Support Services?
- Problems faced in Outsourcing IT Support Services?
- What is the role of IT Support?
- What is the Basic Skills for IT Support?
- Define SLA. What should be in SLA?
- How to outsource IT effectively?
- Common Mistakes in Outsourcing IT
- Early Indicators or Signs of Bad IT Outsourcing
- What are the consideration in selecting a suitable outsourced IT company?
- What is SLA? What should be in SLA?
