Reasons to outsourcing IT support services are usually to do with lowering operating costs. However, it come with a hgher risk, if it is managed properly.
Running a SME is tough work, an entrepreneur is required to wear multiple hats and do multiple tasks. However, research has shown that multi-tasking may lead to lower productivity. This is obvious as it takes time and effort to switch and adapt to new roles and tasks. Besides, learning non-core competency knowledge is beneficial to personal development, but it does not lead to business growth. To a SME entrepreneur, business growth is the main reason why they chose to do business. That is why SME should consider to outsource their IT Support Services.