Remote Support Services
Remote Support Services is service offering to end users facing IT issues, provided by IT Support Engineers. It is triggered by running a client-support software. The most common software used is Teamviewer. It allows engineers or technicians to access their customers’ systems to provide various services such as tool updates, patch installation or application performance evaluations.
Why Remote Support Services?
- Speed – Faster response and turnaround time
- Availability – Engineer can connect to end user anytime and anywhere
- Profitability – save travelling and other-related expenses
- Efficiency – over 90% IT issues can be resolved remotely
- Knowledge Sharing – Both the end user and engineer share the same screen and working interactively in real-time
- Customer Satisfaction – Customer resolution time is shorten and get back to work faster
If remote support services failed to address end user issue, then onsite support services is activated.
As Win-Pro customer, you just need to simply give us a call at +65 6100 8324 or email to [email protected], describe to us your problem faced and we will take over to remedy your PC or network problems straight away, without needing to waste time in waiting for technical help to arrive at your site…
We provide IT Support Computer Helpdesk Services to enterprises that need IT Support assistance to users of technology products such as mobile phones, tablets, TV, PC/Mac, software products or other electronic gadgets.
Today, Outsourced IT Support can be delivered over the telephone or online by e-mail or remotely where a user can download a small program and run it.
Our friendly and well-trained engineers are experts in getting your system up and running as quickly as possible. We can remotely solve your computer problems without you having to take your computer anywhere. All you need is an Internet connection and from the comfort of your home, you can watch what we’re doing.
We do not do anytaess organisation, we are able to assist them to lower their operational costs in using technology. And at the same time, harnessing technology to improve overall business productivity and efficiency.