Risks in Outsourcing IT Support Services

Risk #1 – Over-Dependence on vendor recommendation

  • How to overcome?
    • Need to put check and balance in place like a secondary source of IT Advisers

Risk #2 – Control may be lost

  • How to overcome?
    • Insist on proper and up-to-date documentation on process like onboarding/departing employee, disaster recovery planning

Risk #3 – Locked In by Vendor

  • How to overcome?
    • Insist on proper and up-to-date documentation on network diagram and credentials of all IT Assets

Risk #4 – Vendor Complacency

  • How to overcome?
    • Review Service Level Agreement
    • Ask for User Service Feedback
    • Ask for quarterly review of IT infrastructure and recommendation

Risk #5 – Information Theft/Breach of Trust

  • How to overcome?
    • Sign NDA (Non-Disclosure Agreement)
    • Limit Confidential Access
    • Maintain Logs of Access/Activities