Risks in Outsourcing IT Support Services
There are risks involved in outsourcing IT support services to 3rd third party vendor. However, there are many ways that you can manage and migitate risks.
Risk #1 – Over-Dependence on vendor recommendation
- How to overcome?
- Need to put check and balance in place like a secondary source of IT Advisers
Risk #2 – Control may be lost
- How to overcome?
- Insist on proper and up-to-date documentation on process like onboarding/departing employee, disaster recovery planning
Risk #3 – Locked In by Vendor
- How to overcome?
- Insist on proper and up-to-date documentation on network diagram and credentials of all IT Assets
Risk #4 – Vendor Complacency
- How to overcome?
- Review Service Level Agreement
- Ask for User Service Feedback
- Ask for quarterly review of IT infrastructure and recommendation
Risk #5 – Information Theft/Breach of Trust
- How to overcome?
- Sign NDA (Non-Disclosure Agreement)
- Limit Confidential Access
- Maintain Logs of Access/Activities
Common Frequently Asked Questions (FAQ) When Considering to Outsource IT Support Services
- What is Outsourced IT?
- Potential Risks in Outsourcing IT Support Services?
- Reasons or Benefits in Outsourcing IT Support Services?
- Problems faced in Outsourcing IT Support Services?
- What is the role of IT Support?
- What is the Basic Skills for IT Support?
- Define SLA. What should be in SLA?
- How to outsource IT effectively?
- Common Mistakes in Outsourcing IT
- Early Indicators or Signs of Bad IT Outsourcing
- What are the consideration in selecting a suitable outsourced IT company?
- What is SLA? What should be in SLA?