There are risks involved in outsourcing IT support services to 3rd third party vendor. However, there are many ways that you can manage and migitate risks.
Risk #1 – Over-Dependence on vendor recommendation
- How to overcome?
- Need to put check and balance in place like a secondary source of IT Advisers
Risk #2 – Control may be lost
- How to overcome?
- Insist on proper and up-to-date documentation on process like onboarding/departing employee, disaster recovery planning
Risk #3 – Locked In by Vendor
- How to overcome?
- Insist on proper and up-to-date documentation on network diagram and credentials of all IT Assets
Risk #4 – Vendor Complacency
- How to overcome?
- Review Service Level Agreement
- Ask for User Service Feedback
- Ask for quarterly review of IT infrastructure and recommendation
Risk #5 – Information Theft/Breach of Trust
- How to overcome?
- Sign NDA (Non-Disclosure Agreement)
- Limit Confidential Access
- Maintain Logs of Access/Activities
Common Frequently Asked Questions (FAQ) When Considering to Outsource IT Support Services
- What is Outsourced IT?
- Potential Risks in Outsourcing IT Support Services?
- Reasons or Benefits in Outsourcing IT Support Services?
- Problems faced in Outsourcing IT Support Services?
- What is the role of IT Support?
- What is the Basic Skills for IT Support?
- Define SLA. What should be in SLA?
- How to outsource IT effectively?
- Common Mistakes in Outsourcing IT
- Early Indicators or Signs of Bad IT Outsourcing
- What are the consideration in selecting a suitable outsourced IT company?
- What is SLA? What should be in SLA?