3CX – Digital IP PBX

3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system has never been easier.
• Easy self installation & management
• Slash telco & communications costs
• Boost productivity with UC: Presence, Chat
• Work on the go: Android & iOS clients
• Integrated WebRTC Video Conferencing
• Improve Customer Service: Click2Call & CRM integration
• Install on premise or deploy in YOUR Cloud

Interested in 3CX?


2 Possible Scenario of 3CX Deployments

  • Cloud
    • Google Cloud
    • Amazon AWS
    • Microsoft  Azure


Getting Started with 3CX

1. Configure your IP Phones

In the wizard, you created a few extensions. You now need to use those extension numbers and passwords and enter them in your IP phones. If you do not have any IP phones, you can use the 3CX VoIP phone instead. You can use the 3CX client for Windows, which can be downloaded here.

You can find a list of supported IP phones, with detailed configuration guides within our Support page.

2. Configure a VoIP Gateway or VoIP provider

After you have configured your IP phones, you need to configure a gateway or a provider to make external calls. A VoIP Gateway allows you to continue using your existing phones lines. Alternatively, you can sign up with a VoIP provider and use this for external calls.

You can find a list of supported VoIP Gateways, with detailed configuration guides within our Support page.

A list of supported VoIP providers can be found here.

3. Download the Manual

We recommend that you download the manual. It has been written in ‘getting started’ style, so that you do not have to wade through a lot of pages. You can download the English PDF format here and view the HTML format here.

4. Learning about VoIP and 3CX

If you are new to VoIP, 3CX has a number of resources for you to learn about VoIP:

5. Obtaining Support and Contacting 3CX

The Free Edition is only supported via the 3CX forums. Once you buy a commercial edition, you can buy a 3CX Support package – which is inexpensive and gives you support as well as supported/recommended devices. Details can be found here. You can contact 3CX at info at 3cx.com. We also recommend buying from a 3CX Partner. You can find a 3CX Partner near you here.

Finally, have fun installing 3CX and taking full advantage of VoIP!

10 Reasons to Switch to an IP PBX

1. Much easier to install & configure than a proprietary phone system:

An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as features. Anyone proficient in networking and computers can install and maintain an IP PBX. By contrast a proprietary phone system often requires an installer trained on that particular system!

2. Easier to manage because of web/GUI based configuration interface:

An IP PBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by phone technicians.

3. Significant cost savings using VoIP providers:

With an IP PBX you can easily use a VOIP Provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.

4. Eliminate phone wiring!

An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly on the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. In new offices you can completely eliminate the need for wiring extra ports to be used by the office phone system!

5. Eliminate vendor lock in!

IP PBXs are based on the open SIP standard. You can mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.

6. Scalable!

Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!

7. Better customer service & productivity!

With an IP PBX you can deliver better customer service and better productivity. Since the system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting costs by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.

8. Twice the phone system features for half the price!

Since an IP PBX is software-based, it is easier for developers to add and improve feature sets. Most VoIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, and advanced reporting. Unified Communications features are included, to support presence, video and audio conferences and free calls via the data network. These options are often very expensive in proprietary systems.

9. Allow hot desking & roaming!

Hot desking, the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk – No patching required!

Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics!

10. Better phone usability: SIP phones are easier to use!

Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on an old PBX requires detailed instructions.

Compare 3CX Edition

Edition Comparison

Standard

Free up to 16SC

Pro

From $188

Enterprise

From $225

General Features

Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported > 1,024 > 1,024 > 1,024
Call Logging check-04-wf check-04-wf check-04-wf
Call Forward on Busy or No Answer check-04-wf check-04-wf check-04-wf
Call Routing by DID check-04-wf check-04-wf check-04-wf
Auto Attendant / Digital Receptionist check-04-wf check-04-wf check-04-wf
Voicemail/ Music on Hold check-04-wf check-04-wf check-04-wf
Central Phonebook check-04-wf check-04-wf check-04-wf
Call Transfer check-04-wf check-04-wf check-04-wf
MWI – Message Waiting Indicator check-04-wf check-04-wf check-04-wf
Ring Extension & Mobile Simultaneously check-04-wf check-04-wf check-04-wf
Automatic Pickup on Busy check-04-wf check-04-wf check-04-wf
Supports SIP Trunks/ Gateways check-04-wf check-04-wf check-04-wf
Sennheiser Headset Integration check-04-wf check-04-wf check-04-wf
Extensive Codec Support (G711, G722, GSM, Speex, ILBC) check-04-wf check-04-wf check-04-wf
G729 Codec Support check-04-wf check-04-wf check-04-wf
Busy Lamp Field (BLF) check-04-wf check-04-wf check-04-wf
Call Reporting check-04-wf check-04-wf check-04-wf
Call Parking / Pickup check-04-wf check-04-wf check-04-wf
Intercom/ Paging check-04-wf check-04-wf check-04-wf
Custom SMTP Server 3CX SMTP check-04-wf check-04-wf
Custom FQDN 3CX FQDN check-04-wf check-04-wf
Configure BLF’s from the Clients check-04-wf check-04-wf
Hot desking check-04-wf check-04-wf

Management and Scalability

Web-based Management Console check-04-wf check-04-wf check-04-wf
Automated Provisioning of Devices check-04-wf check-04-wf check-04-wf
Real Time Web-based System Status check-04-wf check-04-wf check-04-wf
Integrated Web Server check-04-wf check-04-wf check-04-wf
Easy Backup and Restore check-04-wf check-04-wf check-04-wf
SBC to Configure Remote Extensions check-04-wf check-04-wf check-04-wf
VMware / Hyper-V Compatibility check-04-wf check-04-wf check-04-wf
Scheduled Backup check-04-wf check-04-wf check-04-wf
Connect Remote 3CX PBX Systems (Bridges) check-04-wf check-04-wf check-04-wf
Scheduled Restore check-04-wf check-04-wf
Inbuilt Fail Over Functionality check-04-wf
Standby Licence check-04-wf

Unified Communications

See the Presence of Your Colleagues check-04-wf check-04-wf check-04-wf
Receive Voice Mail via Email check-04-wf check-04-wf check-04-wf
Advanced Forwarding Rules check-04-wf check-04-wf check-04-wf
Setting Up Conference Calls check-04-wf check-04-wf check-04-wf
Click2Call Extension check-04-wf check-04-wf check-04-wf
Receive Faxes via Email as PDF check-04-wf check-04-wf check-04-wf
Integrated Fax Server check-04-wf check-04-wf check-04-wf
View Presence of Remote Offices check-04-wf check-04-wf

Call Center / Contact Center

Call Recordings Search check-04-wf check-04-wf check-04-wf
Call Recordings Management check-04-wf check-04-wf check-04-wf
Call Queuing check-04-wf check-04-wf check-04-wf
Call Recording check-04-wf check-04-wf check-04-wf
Call Flow Designer check-04-wf check-04-wf
Advanced Queue Strategies check-04-wf check-04-wf
Advanced Call Reporting check-04-wf check-04-wf
Real Time Queue Statistics check-04-wf check-04-wf
Queue Reports check-04-wf check-04-wf
Barge In / Listen In / Whisper check-04-wf check-04-wf
Query Customer Name Based on Caller ID check-04-wf check-04-wf
Ability to Use 3CX Clients API check-04-wf check-04-wf
Link Company Directory with LDAP / ODBC check-04-wf check-04-wf
Sync Phonebook with Microsoft Exchange check-04-wf check-04-wf
Real Time Queue Monitoring check-04-wf check-04-wf
Wallboard check-04-wf check-04-wf
Switchboard Queue Manager View check-04-wf check-04-wf
Supervisor can Log Agents In/Out check-04-wf check-04-wf
Supports External Agents check-04-wf check-04-wf
Callback if queue full check-04-wf check-04-wf
CRM Integration / Scripting Interface check-04-wf check-04-wf
SLA alerting/reporting check-04-wf check-04-wf

Mobility

Android Client check-04-wf check-04-wf check-04-wf
iOS Client check-04-wf check-04-wf check-04-wf
Windows Client check-04-wf check-04-wf check-04-wf
Mac Client check-04-wf check-04-wf check-04-wf
Web client check-04-wf check-04-wf check-04-wf
Manage the 3CX Client from within the Console check-04-wf check-04-wf check-04-wf
Includes 3CX Tunnel to Avoid NAT Problems check-04-wf check-04-wf check-04-wf

IP Phone Management

Automatic Plug & Play Phone Provisioning check-04-wf check-04-wf check-04-wf
Manage IP Phones Network Wide from Console check-04-wf check-04-wf check-04-wf
Restart Phones Remotely check-04-wf check-04-wf check-04-wf
Update & Manage Firmware Network Wide check-04-wf check-04-wf check-04-wf
Supports Popular SIP Phones check-04-wf check-04-wf check-04-wf

Application Integration

Office 365 (address book only) check-04-wf check-04-wf check-04-wf
Microsoft Outlook check-04-wf check-04-wf check-04-wf
TAPI check-04-wf check-04-wf
Office 365 check-04-wf check-04-wf
Salesforce check-04-wf check-04-wf
Microsoft Dynamics check-04-wf check-04-wf
Microsoft Exchange 2013 / LDAP / ODBC check-04-wf check-04-wf
Google Contacts check-04-wf check-04-wf
Exact check-04-wf check-04-wf
Zendesk check-04-wf check-04-wf
Freshdesk check-04-wf check-04-wf
act! check-04-wf check-04-wf
Datev check-04-wf check-04-wf
Hotel Module check-04-wf check-04-wf
Fidelio Certified check-04-wf check-04-wf
Mitel Compatible check-04-wf check-04-wf
Multiline TAPI check-04-wf check-04-wf

Web Conferencing

Plugin Free – WebRTC check-04-wf check-04-wf check-04-wf
One-click conference check-04-wf check-04-wf check-04-wf
Meeting Recording check-04-wf check-04-wf check-04-wf
Remote Control / Assistance check-04-wf check-04-wf check-04-wf
Screen Sharing check-04-wf check-04-wf check-04-wf
Unlimited Users check-04-wf check-04-wf check-04-wf
Participants Included 25 100 250

dition.pdf”]

3CX Edition Pricing (Annual Licence/Subscription)

3CX is priced as an annual licence/subscription which is based on the number of simultaneous calls required. As a rule of thumb, 1 sim. call per 3-4 extensions is sufficient, i.e. a company with 50 extensions would need a 16 sim. call licence. You can upgrade your subscription at any point in time by just paying the difference for the remaining period.

 No. of Sim. Calls Standard Pro Enterprise
4 FREE 188 225
8 295 (Free 1st year) 369 443
16 675 (Free 1st year) 844 1,013
32 1,295 1,619 1,943
64 2,595 3,244 3,893
128 4,995 6,244 7,493
256 8,500 10,625 12,750
512 13,995 17,494 20,993
1024 23,995 29,994 35,993
Support Ticket – buy here 75 75 75

3CX Edition Pricing (Perpetual Licensing + Software Annual Maintenance)

The price is inclusive of the software maintenance for the first year, after which an annual software maintenance renewal is required. 3CX Pricing is based on the number of simultaneous calls a company needs. Usually, 1 sim. call per 3-4 extensions is required, i.e. a company with 50 extensions would need a 16 sim. call licence.

 No. of Sim. Calls Standard Pro Enterprise
4 N/A 469 563
8 738 922 1,107
16 1,688 2,110 2,532
32 3,238 4,047 4,857
64 6,488 8,110 9,732
128 12,488 15,610 18,732
256 21,250 26,563 31,875
512 34,988 43,735 52,482
1024 59,988 74,985 89,982
Support Ticket – buy here 75 75 75

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