Outsourced IT Support Services

Outsourced IT Support Services

Served by Win-Pro’s friendly and qualified technical IT Support team

Fast and Secure tunnel connection between user and Outsourced IT Support engineer

Low Operating Cost

Require Minimal physical presence

Accumulated Vast Knowledge and Experiences over 20 years of operating the business

Unlimited hours of Remote IT Support and Telephone Support Services

IT Support

As Win-Pro customer, you just need to simply give us a call, describe to us your problem faced and we will take over to remedy your PC or network problems straight away, without needing to waste time in waiting for technical help to arrive at your site…

We provide IT Support Computer Helpdesk Services to enterprises that need IT Support assistance to users of technology products such as mobile phones, tablets,  TV, PC/Mac, software products or other electronic gadgets.

Today, Outsourced IT Support can be delivered over the telephone or online by e-mail or remotely where a user can download a small program and run it.

Our friendly and well-trained engineers are experts in getting your system up and running as quickly as possible. We can remotely solve your computer problems without you having to take your computer anywhere. All you need is an Internet connection and from the comfort of your home, you can watch what we’re doing.

We do not do anything without your permission and you can be assured that we are extremely serious about protecting your privacy and security

For a smaller business organisation, we are able to assist them to lower their operational costs in using technology. And at the same time, harnessing technology to improve overall business productivity and efficiency.

Why you consider Win-Pro IT Outsourced Support Services?

  • Conducting Real-time collaboration with customers for faster problem resolution
  • Reducing the cost of having your own technical support
  • By having more remote IT Support Session, you can eliminate the frequent needs for onsite visit, thus cutting down the cost significantly
  • We deployed Market Proven Product like Teamviewer as our Remote Connection
    • High Performance
      • Intelligent Connection Setup and Routing
      • Efficient Use of Bandwidth
      • Up to 60fps for remote session
      • Hardware Acceleration
      • Automatic quality Adjustment for a better optimized Experience
    • Multi-Platform
      • Windows 7/8/10
      • MacOS
      • Linux
      • Chrome OS
      • IOS
      • Android
    • Maximum Compatibility
    • High Security
    • Multi Languages Support

We focus more on Outsourced IT Remote Support Service

For the most layman, they do not understand that most often than not, their network problem can be solved remotely without needing a technical guy to come down physically.

Whenever they call up their IT Support Service provider, they have to wait for hours or even days for the technical guy to arrive and they will be charged by hours of support rendered….

The time wasted and the amount of cost incurred can be reduced to its minimum by utilizing our services.

We have made many Happy Customers

Over the months since Win-Pro has started this remote service support in mid-2004, we are receiving an astonishing response from most industries in the island.

Our customers are now receiving remarkable technical support, fast response time and instant attention without needing to wait for help to arrive whenever the problem arises.

Why Customers Chose Us?

Most of Win-Pro’s customers are SME ranging from 1 to 100 workstations within the same premises. Cost cutting is definitely their main reason for subscribing to our IT Support Service.

But on top of that, it is because they are well pleased with our professionalism and friendly assistance during the initial free trial month.

They stay on with us to benefit from the low-cost yet high-performance support. Simply to say, they like us.

How secure is it?

  • RSA 2048 Public/Private Key Exchange
  • AES (256 bit) End-to-End Session Encryption
  • Random Password Generated for Single  Acess
  • 2 Factor Authentication
  • Access Controls using Trusted Devices and Black Lists/White Lists

What does the Outsourced IT Support Packages include?

  • Unlimited support request
    • you can call in as many time as needed (within our office hours 9am-6pm) to request for our technical assistance
  • Routine System Check
    • Monthly server and workstations maintenance
  • Routine Security Check
    • Security test will be conducted to ensure the security level of your network
    • Security Hardening are also performed regularly
  • Keeping Machine at Best Performance
    • Optimization will also be conducted to keep your workstations and server at its tip-top working condition
  • Fast Onsite Response Time
    • should there be any real need for us to be physically at site (eg. setting up new PCs, installing of any hardware, server hard disk crash), our response time will be within 3 working hours; giving priority to our subscribers because our usual onsite response time for non-subscribers is next business day
  • Virtual Presence
    • Win-Pro maintains and solves your network problem remotely from our command central (as good as we are physically there at your site)

Frequently Asked Questions (FAQs)