Remote Support Services


Remote Support Services

Served by Win-Pro’s friendly and qualified technical support team

Fast and Secure tunnel connection between user and support engineer

Low Operating Cost

Require Minimal physical presence

Accumulated Vast Knowledge and Experiences over 20 years of operating the business

Unlimited hours of remote support and telephone support services

As Win-Pro customer, you just need to simply give us a call, describe to us your problem faced and we will take over to remedy your PC or network problems straight away, without needing to waste time in waiting for technical help to arrive at your site…

We provide IT Support Computer Helpdesk Services to enterprises that need IT Support assistance to users of technology products such as mobile phones, tablets,  TV, PC/Mac, software products or other electronic gadgets.

Today, IT Support can be delivered over the telephone or online by e-mail or remotely where a user can download a small program and run it.

Our friendly and well-trained engineers are experts in getting your system up and running as quickly as possible. We can remotely solve your computer problems without you having to take your computer anywhere. All you need is an Internet connection and from the comfort of your home, you can watch what we’re doing.

We do not do anything without your permission and you can be assured that we are extremely serious about protecting your privacy and security

For a smaller business organisation, we are able to assist them to lower their operational costs in using technology. And at the same time, harnessing technology to improve overall business productivity and efficiency.

Outstanding Features

Real-time collaboration with subscribers for fast and on-the-dot problem resolution

Reducing the cost of having premium technical support

Eliminating the frequent needs for onsite visit, thus cutting down the cost significantly

Improved office productivity

Why Waste the Money and Time For Onsite Support?

For the most layman, they do not understand that most often than not, their network problem can be solved remotely without needing a technical guy to come down physically.

Whenever they call up their service provider, they have to wait for hours or even days for the technical guy to arrive and they will be charged by hours of support rendered….

The time wasted and the amount of cost incurred can be reduced to its minimum by utilizing our services.

We Have Thousands of Subscribers

Over the months since Win-Pro has started this VIRTUAL TECH VT service in mid-2004, we are receiving an astonishing response from most industries in the island.

Our customers are now receiving remarkable technical support, fast response time and instant attention without needing to wait for help to arrive whenever the problem arises.

Why They Stay On?

Most of Win-Pro’s customers are SME ranging from 5 to 50 workstations within the same premises. Cost cutting is definitely their main reason for subscribing to our service.

But on top of that, it is because they are well pleased with our professionalism and friendly assistance during the initial free trial month.

They stay on with us to benefit from the low-cost yet high-performance support. Simply to say, they like us.

How Secure is it?

Win-Pro’s Virtual Tech (VT) includes a basic Data Stream Modification plugin mechanism. It has been designed in the hope it is fast, efficient and minimizes the data and CPU overhead due to data transformation.

It allows anyone to write an external DLL that can be loaded by both VT Viewer and VT Server. Then this DLL has access to all the transmitted data packets and can consequently alter, modify, record, or encrypt the VT data stream during the connections.

The DSM Plugin system is a “tunnel” for the VIRTUAL TECH VT connection:

RC4 is a stream cipher designed by Rivest for RSA Data Security (now RSA Security). It is a variable-key-size stream cipher with byte-oriented operations. The algorithm is based on the use of a random permutation.

The analysis shows that the period of the cipher is overwhelmingly likely to be greater than 10100. Eight to sixteen machine operations are required per output byte, and the cipher can be expected to run very quickly in software. Independent analysts have scrutinized the algorithm and it is considered secure.

What Is Inside the Package?

Unlimited support request – you can call in as many time as needed (within our office hours 9am-6pm) to request for our technical assistance

Monthly server and workstations maintenance

Penetration test will be conducted to ensure the security level of your network and also

Optimization will also be conducted to keep your workstations and server at its tip-top working condition

Fast onsite response time – should there be any real need for us to be physically at site (eg. setting up new PCs, installing of any hardware, server hard disk crash), our response time will be within 3 working hours; giving priority to our subscribers because our usual onsite response time for non-subscribers is next business day

Win-Pro maintains and solves your network problem from our command central (as good as we are physically there at your site)