What is role of the IT Support?

The primary role of the IT Support is to provide the business the ability to use IT solutions in a reliable and secure way.

The secondary role is to integrate or unify all their IT solutions served on a single platform.

The tasks covers

• Processing Staff Onboarding
  • Setup Email Mailbox
  • Add User to Distribution List
  • Setup User Profile on Server
  • Setup User Desktop
  • Sign Staff IT Use Policy Agreement
  • Handing over of IT Equipment
• Processing Staff Departure
  • Backup Mailbox
  • Delete User Mailbox
  • Delete User from Distribution List
  • Deactivate User Profile on Server
  • Cleanup User Desktop
  • Taking over of IT Equipment
• Troubleshooting Common End User’s issues
  • Cannot send and receive email
  • Cannot print
  • Printer Jam
  • Slow PC Performance

• Perform Weekly check on system logs of server
• Perform Weekly backup checks
• Perform Monthly System Health Checklist to check server and network equipment
• Maintain IT Hardware Asset Inventory
• Maintain IT Hardware Standard and Extended Warranty
• Maintain IT Logical and Physical Network Diagram
• Maintain IT Software Licensing
• Maintain IT Services Subscription (Internet Access, Domain, Email Hosting, Web Hosting)

More Common FAQs on IT Support

• What is Outsourced IT?
• Potential Risks in Outsourcing IT Support Services?
• Reasons or Benefits in Outsourcing IT Support Services?
• Problems faced in Outsourcing IT Support Services?
• What is the role of IT Support?
• What is the Basic Skills for IT Support?
• Define SLA. What should be in SLA?
• How to outsource IT Support Services effectively?
• Common Mistakes in Outsourcing IT Support Services
• Early Indicators or Signs of Bad Outsourcing IT Support Services
• What are the consideration in selecting a suitable outsourced IT Support Services Company? How to compare vendor?