What is role of the IT Support?

The primary role of the IT Support is to provide the business the ability to use IT solutions in a reliable and secure way.

The secondary role is to integrate or unify all their IT solutions served on a single platform.

Processing Staff Onboarding
- Setup Email Mailbox
- Add User to Distribution List
- Setup User Profile on Server
- Setup User Desktop
- Sign Staff IT Use Policy Agreement
- Handing over of IT Equipment
Processing Staff Departure
- Backup Mailbox
- Delete User Mailbox
- Delete User from Distribution List
- Deactivate User Profile on Server
- Cleanup User Desktop
- Taking over of IT Equipment
Troubleshooting Common End User’s issues
- Cannot send and receive email
- Cannot print
- Printer Jam
- Slow PC Performance

Perform Weekly check on system logs of server
Perform Weekly backup checks
Perform Monthly System Health Checklist to check server and network equipment
Maintain IT Hardware Asset Inventory
Maintain IT Hardware Standard and Extended Warranty
Maintain IT Logical and Physical Network Diagram
Maintain IT Software Licensing
Maintain IT Services Subscription (Internet Access, Domain, Email Hosting, Web Hosting)

What is the role of IT Support?